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Profile entry forms not displaying – need urgent help

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MP Mr Papa
Mr Papa
Member

only once or twice… resolved with js conflict or server config…  you should check with your host on mod_security or check with phpinfo() on your server… can cause all sorts of false alarms…

what happens when the profile page loads?  just the blank space?  you dont get the text page until you load another tab/menu, right?

so with your browser console open, what do you see for the ajax response when the initial profile page loads?

DO Donovan
Donovan
Member

I don’t see the little circle that rotates when it’s supposed to be loading.

It’s just blank as it is in the picture.

If I click on Profile, Options, Usergroups, Permissions, it takes me to the text page.

 

I thought it might be ajax but everything else works perfectly – if I click on my avatar for example, it loads the Viewing Profile popout without any problems.

 

What exactly is mod-security and is it something I can check through cpanel?

DO Donovan
Donovan
Member

If you register and make an account you’ll see what I mean.

MP Mr Papa
Mr Papa
Member

you could just try disabling it in your .htaccess… see:  http://www.liewcf.com/problem-with-post-edit-buttonow-to-disable-mod_security-in-htaccess-file-3631/

or other google pages on disabling mod_security in your .htaccess…

its a supposed security measure scanning for known patterns…  but since its checking patterns, it has more false alarms than any added value… but some hosts still use it…  if yours does, they can whitelist the forum stuff so it does not false alarm…

did you try the browser console?  firefox with firebug is great but any browser can display the console…

MP Mr Papa
Mr Papa
Member

sorry, against our policy – dont want accounts everywhere…

but if you want to send us temp credentials (yeah, not a lot different) we can take a look… just pm them to myself and yellow swordfish and link to this topic…

about to watch a movie with my son so back later…

DO Donovan
Donovan
Member

Okay sent you a PM. Thanks.

I have to get this fixed.

MP Mr Papa
Mr Papa
Member

any chance you can make that account a wp admin with all sp admin capabilities?  I want to try a few things…  getting a jquery not defined error loading the profile pages… think its the enqueue need I alluded too… should be able to edit the theme and add it as wp admin…  worth a shot…

did you try disabling mod_security?

DO Donovan
Donovan
Member

Okay. I’ve done that for you now.

The forum page uses a separate header.php (header-two.php).

Let me know how you go.

 

I didn’t try disabling mod_security because everyone seems to be saying that my host doesn’t enable it by default.

 

Thanks for this.

MP Mr Papa
Mr Papa
Member

Donovan, still waiting for the account access to be corrected…  in fact, did you remove wp admin?

DO Donovan
Donovan
Member

Thanks mate.

I did remove wp-admin access as I’ve just paid a third-party to investigate the problem. It seems it may be a problem with the code in my own WordPress theme conflicting with JQuery. Hopefully they’ll have a solution to the problem today sometime.

If I have any more questions I’ll get back to you shortly.

YS Yellow Swordfish
Yellow Swordfish
Member

Looks like you have resolved it so hopefully now all looking good to go.

DO Donovan
Donovan
Member

In case anyone else has this problem, my tech guy had to do this as a work-around which has now fixed my problem:

Modified sp-profile-view-function.php line 98 +99:

//add_action(‘wp_footer’, ‘sp_ProfileEditFooter’);
sp_ProfileEditFooter();

MP Mr Papa
Mr Papa
Member

wow… wouldnt have been easier to correct the wp theme to follow wp standards and have a proper footer action?

but glad its working for you…