Support Forum

profile errors

OG Olga Gryaznova
Olga Gryaznova
Member

Hello,

user profile shows incorrectly – see attachment.

besides i cannot edit user profile – when i try to do it i returns to the screen attached.

profile.jpg

3 Answers

New Answer

MP Mr Papa
Mr Papa
Member

kind of hard to see what is going on in that image – bit small…

first, lets try going to forum – toolbox – housekeeping and resetting the profile tabs and menus…

if that does not work (and thinking it wont based on image but hard to see), then take a look at:

http://codex.simple-press.com/codex/faq/troubleshooting/what-is-this-jquery-conflict/

if you give us a link to your site, we can check for obvious conflicts…

MP Mr Papa
Mr Papa
Member

yup, your wp theme is doing bad things… loading its own version of jquery and jquery ui… 

<script type=’text/javascript’ src=’http://xxxxxx/wp-content/themes/LondonLive/scripts/js/jquery.min.js?ver=3.4.2′></script>
<script type=’text/javascript’ src=’http://xxxxx/wp-content/themes/LondonLive/scripts/js/jquery-ui.min.js?ver=3.4.2′></script>

and ancient versions no less… that is jquery version 1.3.2…  wp currently ships and loads version 1.8.1… so when your themes loads that very old version and wp loads its version (when needed) it conflicts and causes problems…

a quick switch to the default wp theme and testing the profile again should confirm this…

so how to fix?  well, need to fix the wp theme… is it up to date??? seems quite old…  but if you can locate in the wp theme itself where it loads those two old versions, we can help you update it to use the versions that ship with wp…