Support Forum

Profile loading bug

CC Cringe Channel
Cringe Channel
Member

Hello, this was brought to my attention by one of my users.. here is his message:

—

When I click the “Profile” button up in the top right, it takes me to my account info stuff, shows the tabs for Profile, Options, etc., but the space below the tabs where the stuff should be is blank. Apparently, it’s still loading, because after I waited 5 seconds or so, it showed up (Even though the loading icon in Firefox had gone away already). But if you click on one of the tabs before it closes, it takes you to an entirely different page where it shows what would normally be in whatever tab, except it’s in plain text on a white background.

I don’t know if this is even really a major bug or if it will fix itself when the site’s speed is improved, I just thought I’d bring it to your attention just in case.

—-

For the record, I am aware that the feedkey is not sensitive information. Is there any way to address the premature loading of these pages though?VJb9DDm.png

13 Answers

New Answer

MP Mr Papa
Mr Papa
Member

No, not a bug… probably one of two things…. first, you moved your site from one domain to another or from a test site… try going to forum – toolbox – housekeeping and resetting the profile tabs or menus… or two, there is a js conflict on your site…

CC Cringe Channel
Cringe Channel
Member

I did as you said but the problem still exists.. I guess its a js conflict? How do I address that?

MP Mr Papa
Mr Papa
Member

is this for all profiles? or just this one user?

try the profile again with the browser console open… any errors shown?

do you have a link to site so we can look for obvious conflicts?

CC Cringe Channel
Cringe Channel
Member

This is for all profiles. The link to the forum is www.cringechannel.com/forum

There are no errors shown if I just let it finish loading. However, if I click prematurely on one of those links within the profile area, (as the user described doing), i get the following errors:

  1. Uncaught ReferenceError: jQuery is not defined index.php:2
    1. (anonymous function)index.php:2
  1. Uncaught ReferenceError: jQuery is not defined index.php:20
    1. (anonymous function)index.php:20
       

       

MP Mr Papa
Mr Papa
Member

This is more than likely because you are using the w3tc caching
plugin… you cannot cache the forum page because it is dynamic in
nature…

for w3tc, you need to tell it to ignore the forum page for ALL types of
caching in effect – especially js minification as it screws that up…

CC Cringe Channel
Cringe Channel
Member

I deactivated that plugin, cleared my own history and reset profile tabs but the problem persists..

YS Yellow Swordfish
Yellow Swordfish
Member

Tell me – are you able to replicate this problem in your profile on this site please?

CC Cringe Channel
Cringe Channel
Member

Yellow Swordfish said
Tell me – are you able to replicate this problem in your profile on this site please?

Yes I am able to replicate this problem with my own profile as well. 

MP Mr Papa
Mr Papa
Member

So you dont see a profile on this site??? which browser please…

YS Yellow Swordfish
Yellow Swordfish
Member

Steve: That is not what they are saying. I think you may have mis-read the first post…

MP Mr Papa
Mr Papa
Member

No, I dont think so…

but perhaps misread your question:

Tell me – are you able to replicate this problem in your profile on this site please?

when you said this site…  since I had already asked if it occurred for them on ‘their’ site… ;)

CC Cringe Channel
Cringe Channel
Member

To clarify, the profile problem described in the first post DOES NOT occur on this website (simple-press.com/support-forum). It does, however, occur for ALL users on my forum (cringechannel.com/forum)

MP Mr Papa
Mr Papa
Member

lol. yeah, sorry, think we zeroed in on that the hard way! ;)

at this point, I think it would be best if you could create us a temp user account and pm us the details so we can see it actually happening…  if that works, be sure to pm the credentials to both yellow swordfish and mr papa… and please link back to this topic so we can associate it with an issue where we asked for the data…