Support Forum

Profile not functioning

BC Ben Clemmey
Ben Clemmey
Member

I’ve been running SP for a couple of months now and there haven’t been any major problems so far. However, the other day I went to change my signature, but on clicking on the profile button I found a blank page. Since then I’ve had reports from users that the same is occurring for them. You can view another’s profile, but the same also happens when I (as an admin) try to edit their profile.

Nothing else seems to have broken anywhere else; all the other functions are working.

http://i.imgur.com/LcSPJR6.png

3 Answers

New Answer

MP Mr Papa
Mr Papa
Member

so if it was working, what has changed?

cannot tell anything from an image… do you have a link?

sounds like jquery conflict… see:  http://codex.simple-press.com/codex/faq/troubleshooting/what-is-this-jquery-conflict/

BC Ben Clemmey
Ben Clemmey
Member

I thought the same, but upon another look through the forum toolbox I spotted the reset profile tabs option. It seems to have fixed the issue! I’m not clear on why this might have happened, as I have not, and to my knowledge neither has anyone else with access, changed anything relevant to this setting.

Sorry to have bothered you!