I will open up a ticket and set up some test data to see if I can see anything…

Thanks.

I just wanted to confirm that SP 5.05 fixed the problem.

Thanks a lot for the great support and making this annoying bug quickly fixed.

Keep up the good work.

Thanks for the update and for finding the bug. It was an important one to fix.

Quick follow up on that issue, while the fix worked fine for some time, it seems I am having a problem again:

See “Arnova 10G2 forum”, topic count shows “No topics”

http://www.arctablet.com/blog/forum/

That’s another ‘5.0.6’ fix.

I have sent you a file on that as well – perhaps you’ll give it a test!

Thanks for the file, that fixed it ! 

You’re welcome

I am bringing back this old topic so we have some history about a new issue I have discovered.

I have been reorganizing my forum so the forum index appears shorter, adding more subforums.

I now have a subforum containing 2 subforums here or here and few other forums.

The problem is the last post information (current from a post here, which is the forum inside a subforum inside a subforum) does not show in the mother forum here
Strangely, it’s correctly propagated to the root forum as the index actually shows the right information:

http://www.arctablet.com/blog/forum/  :  Last Post aimeerob12 “Black screen Arnova 10G2” in the “Arnova G2 general discussions” section.

I hope this problem report is understandable

As a summary, here is the forum tree I am referring to:

Index >> Arnova G2 general discussions (subforum) >> Arnova 10 G2 (subforum) >> Arnova 10 G2 Hardware & Software problems (forum)

Please note this forum is live, so topic may move before my post here is read…
Also, I’m considering to remove this subforum and get back to the old structure, so please let me know when you read about the problem and I can restore my old forum setup.

Thank you.

There may be an issue we have not found yet as we have another user who has also reported such a problem. Can you try something for me? Can you go to the forum admin > Toolbox > Housekeeping and try the rebuild forum indexing tool? Start with the subforums and work up to the parent. It doesn’t take that long. Let me know if that fixes it…

I have rebuilt forum indexes from leaf to root on the forum/subforum path, the problem is still there 

I suspected it would be like that as I already created a test post in the leaf forum (“Arnova 10 G2 General Topics and Firmware“) and it did not appear listed in the parent of its mother branch “Arnova G2 general discussions”, but is listed on the Root forum “Arnova and Archos support Forum”

I am going to open a ticket on this as it needs investigation. I suspect a bug of some sort of course but to date I have been unable to recreate it. Obviously have not spent long enough to recreate the circumstances. Apologies for that but will try and track it down.

As far as I can tell from your site the Group View seems to populate correctly but not the Forum View. is that correct?

Thank you for your support.

I am not sure about the correct terminology, but in the case of my test, in term of showing the last post:

Arnova and Archos support Forum is populated right

Arnova G2 general discussions: is not, problem !

Arnova 10 G2: is populated right

Hopefully you should be able to reproduce the problem creating a subforum on an existing subforum.

I am planning to remove my test and the subforum very soon, so can I restore the previous forum structure, until the problem is eventually fixed, I hope it’s no problem.

Cheers.

Yes – please re-arrange as you wish…

I have tried the nested sub-forums with no luck at recreating so far but, as I say, I will spend some more time on it until it is cracked!