Support Forum

Reports of problems with mobile devices

EL Elsa
Elsa
Member

Hi there. I have several users who say they are having problems using mobile devices:

http://www.elsaelsa.com/forum/lounge/who-else-has-trouble-posting-from-a-mobile-device

The problems are new.  The only recent change I’ve made is to update wp to 3.7. Everything with simple-press is up to date.

Thanks! :)

7 Answers

New Answer

EL Elsa
Elsa
Member

I’m sorry, but I can’t. I don’t own a mobile device or know anything about them. But the users on the thread are complaining about Kindle Fire (unable to sign in) and Android..HTC which is also Android, according to one of the users?

There are a number of people who are having issues.  Sign in doesn’t work. Sign in button not visible. Keyboard to comment not visible.

YS Yellow Swordfish
Yellow Swordfish
Member

Are you actually using our Unified mobile theme for your site? If not I would suggest you install that and set it for use by mobile devices.

EL Elsa
Elsa
Member

I am pretty sure that, Brandon installed the new version for me. Where is this setting, please?  I’ll check it.

Thank you.

YS Yellow Swordfish
Yellow Swordfish
Member

Forum admin > themes > mobile theme…

EL Elsa
Elsa
Member

Yellow Swordfish said
Are you actually using our Unified mobile theme for your site? If not I would suggest you install that and set it for use by mobile devices.

I am sorry I’m slow.  “Enable  mobile theme support” is checked. Is there anything else?

 

 

YS Yellow Swordfish
Yellow Swordfish
Member

If it is checked the below that the theme panel will be shown that will show which theme you are using for mobile display. Is it Unified? And if not I would suggest you change it to Unified. But you may need to download it first from our theme library. (From our Downloads page).