Support Forum

Simple Press admin page keeps disappearing

RR roy001ryc
roy001ryc
Member

Suddenly started happening today, when going to WordPress admin pages, then clicking on forums to access the Simple:Press admin section, this opens fine but as soon as I hover over any menu in the Simple:Press admin section, forums, options, components, admins, polls etc. The page goes blank, acts as if it is loading and stays a blank white window.

 

Same happens when I use Chrome, Explorer or Firefox. I can still access it on my phone though.

Every other menu in the WordPress admin section that I have tested so far seems to work fine. 

All plugins and WordPress are up to date. 

 

At a bit of a loss here.

19 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

What’s changed? New or updated WordPress plugin? Updated WP theme? Has to be something suddenly different…

RR roy001ryc
roy001ryc
Member

As a work around currently I can still access the SP admin pages on my phone, I can then copy/paste the link to myself by email and by clicking on the link can get to the SP admin page I want on the PC.

 

It seems it is just the SP menu that I can not click on, as soon as the mouse pointer hovers over it and before I am able to click anything the page goes blank and acts like it is loading.

RR roy001ryc
roy001ryc
Member

Yellow Swordfish said
What’s changed? New or updated WordPress plugin? Updated WP theme? Has to be something suddenly different…

Since I last used the SP admin page not much.

 

I did upload ‘Twitch TV Embed Suite’ plugin 2 days ago, but I have used the SP admin between now and then. Last night it was working, went to bed, woke up and now its not. 

RR roy001ryc
roy001ryc
Member

Actually there was something, WordPress seemed to reset many of its settings last night, I had to go through putting the WP theme back to how it was and the layout of widget side bars. Was not a big deal but it was odd and it has happened before about 2/3 months ago.

 

This was about 8-10 hours ago give or take but I did go to the SP admin around 6 hours ago to check on a poll which worked ok.

YS Yellow Swordfish
Yellow Swordfish
Member

That sounds a bit alarming…

Do you now how to use the script console in your browser? And – if so – can you turn it on – load a forum admin page (from the WP menu) and then see what gets reported when it disappears?

YS Yellow Swordfish
Yellow Swordfish
Member

Somewhere in the menus there will be a developer section and usually a link to a web or script console. That will usually open up a section at the bottom of your browser window. If the tab for ‘console’ is not selected then do so. And if there is an option to just show errors select that also.
Open a new SP admin page and then see what shows up in the console.Errors are usually in red.

RR roy001ryc
roy001ryc
Member

Ok, found it.

 

The console reports me navigating to different pages, when I go to hover the mouse over the SP menu and the page goes blank it does not report anything.

YS Yellow Swordfish
Yellow Swordfish
Member

Oh well. That followed me having a quiet swear under my breath. 🙂

So – not sure what this could be. Except it is bound to be a JavaScript issue of some sort. Can I assume that all elements (WP, SP and Plugins) are all up to date?

RR roy001ryc
roy001ryc
Member

Yes, I believe so:

 

WordPress Updates
Last checked on June 11, 2015 at 8:22 am.   Check Again

You have the latest version of WordPress. Future security updates will be applied automatically.
  • If you need to re-install version 4.2.2, you can do so here or download the package and re-install manually:

     Download 4.2.2 

Plugins
Your plugins are all up to date.

Themes
Your themes are all up to date.

Simple:Press Plugins
Your SP plugins are all up to date

Simple:Press Themes
Your SP themes are all up to date

MP Mr Papa
Mr Papa
Member

so this is 5.6?

can you look for ajax errors in the browser console?

or perhaps disable other wp plugins and see if better…

RR roy001ryc
roy001ryc
Member

Mr Papa said
so this is 5.6?

Sorry, what is 5.6?

can you look for ajax errors in the browser console?

Not sure exactly what I am looking for but the only error I can see so far while clicking around the site is multiple instances of this when logging in and out of the website:

GET chrome- www-embed-player.js:170 GET chrome-extension://enhhojjnijigcajfphajepfemndkmdlo/cast_sender.js 

net::ERR_FAILED

xk @ www-embed-player.js:170
wk @ www-embed-player.js:170
(anonymous function) @ www-embed-player.js:170
c.onerror @ www-embed-player.js:170

 

And also got this when I logged in:

VM4098:1 ‘webkitIDBObjectStore’ is deprecated. Please use ‘IDBObjectStore’ instead.

 

I got this when sending a PM via SP:

VM6702:1 Uncaught TypeError: Cannot set property ‘value’ of null

 

This came up when saving and edited post in WP:

load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.2.2:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check http://xhr.spec.whatwg.org/.

 

That’s all I have found so far, nothing when I go to the admin part of WP or SP as of yet. No idea if any of that is connected to in any way.

 

or perhaps disable other wp plugins and see if better…

 

So far I have disabled the last plugin I installed (the only recent one) and no change, not done others yet.

YS Yellow Swordfish
Yellow Swordfish
Member

Sorry if I abandoned you yesterday. I have been unwell and losing sleep of late and I sat down and closed my eyes and the next thing I knew it was dark!

Would you be willing to let us take a look at your admin? I know it is the admin but it might be the only way we can solve this. If willing then..

Please PM credentials to both myself and to ‘Mr Papa’. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.

And remember – if you do this the user account you create for us will need to be a Simple:Press Admin as well so we can look at SP admin panels.

RR roy001ryc
roy001ryc
Member

No problem, it happens hope your feeling better.

 

I have set up and sent admin login details via PM to both of you.

 

Let me know if it is set up ok?