Well that’s not really an error. It’s first and foremost informational. So no code was n the message either? And did your host reckon there should be no problem contacting our server? And – also – is your site on a nginx server do you know?

The site is on litespeed..I think cloudlinux OS…

I am just concerned that this would mean that updates to simple press would not come to me?

The host has no idea. I have raised a ticket with them. no response from them as yet.

It certainly means there will not be automatic upgrades although you can still perform manual upgrades of course.
See what your host has to say first.

We have had a small – vert small – handful of people seeing this problem but of course the vast, vast majority have no issue with the server contact. If it is a one-off then it is probably just a matter of trying again. But if it persists then it has to be something operational as we have quite a large number successfully contacting the server daily. i will research the server though to see if we have any known issues there.

no worries. Thanks heaps. Please let me know if your research gives us some answers. In the meanwhile I will be talking to my host provider.

another question. How did the people who were having the same problem resolved it?

Well I know at least one was using nginx and it came down to a setting somewhere in the bowels of the server options! At least two I believe are just updating manually. As to the other one I remember i have to be honest and say that we do now know as they have not been in touch again.

I didn’t find any suggestions on Litespeed but again – your host should know that bit.

It was permission that let php scripts access other php scripts. So basically allowed using php files to generate css.

hummmm..ok how do I update  the forum, themes and plugins manually? Is that from your website or from my account?

Thanks Mr Papa. Your solution helped. Deactivating open_basedir on the server did the trick. 

Weird…. the actual problem @mr-papa referred to had nothing to do with this question!