1 – How are registrations handled on your site? Any registration or membership plugins involved?
2 – Under forum admin > options > member settings – are defaults set up so that new users should be allocated into a user group?

1. registrations are via buddypress (currently no special membership plugins)

2. screenshot attached (could not attach) : http://screencast.com/t/w7Vhpp0XzRdS

thanks, Carley

If you create a new user registration through the WP New User admin panel does that user get allocated to a User Group? Would be a useful test.

yes – members added via wp-admin are OK...however so are many people who register via front-end (buddypress)

– I’ve downloaded the “sfmembers” table but cannot see any correlation…membership filed sometimes is empty, has lots of stuff or is NULL (I am an amateur!)

– in wp-admin “no memberships” seem to appear in chunks…primarily occurring on a few dates (although I could not look through all the data as there was too many & couldn’t sort data by membership)…eg I have now found some from 9th which are “members”

Thanks, Carley

Hello Yellow Swordfish,

Can you please explain me in this, I can’t understand what you want to say.

Thanks

Well this codex article explains the mechanisms involved – http://codex.simple-press.com/codex/faq/troubleshooting/why-are-new-users-not-being-placed-into-user-groups/ – and to me this suggests that for some users things are going astray. If you are finding periods where ALL were not allocated into User Groups and other periods where they were allocated correctly then finding the difference environmentally is going to be the way to determine the root cause.
It is possible that your server php error log may have some answers for those periods when things were not working as expected.

Hello Yellow Swordfish,

We are using the core buddypress registration system, however if I create the user from admin side or register from the front-end buddypress registration system in both cases it is working fine.

Can you please help me that how to apply the membership to all the users who has not membership ?

Manage User Groups – using the User Group you wish to add the missing members to then click on the ‘Add Members’ and you should then be presented with a list of those eligible. Select them – move them to the list to be added and add them.

Hello Yellow Swordfish,

Thanks for your kind support. There are many users to be added in the group so that I have created the custom script for that.

Thanks

Doesn’t help I know, but we are planning some support to help handle this sort of thing in 5.1 all being well.