Support Forum

SP Plugin Updates Failing – Get White Screen.

KD Kevin Downing
Kevin Downing
Member
Member since Aug 2013
31 posts
Feb 22, 2017 · 10:27 pm · Edited

There are four SP plugins asking to be updated on my WP dashboard; attempting to upate any or all of them results in WSOD. Hitting the ‘back’ button on the browser gets me back to the Updates page but nothing is updating.

Everything up to date with WP and SP core files; PHP/SQL etc within SP system requirements.

Thankyou.

3 Answers

New Answer
YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Feb 23, 2017 · 4:42 am

Strange. The most common reason behind a white screen like that would be a php fatal error. Can you try this please:

  1. Go to the forum admin > toolbox > Error Log and clear any entries using the button at the bottom.
  2. Attempt to perform the upgrade.
  3. Look at any source code that may have started to display. Depending on the browser you use this might be called ‘View Source’ on one of the browser menus.
  4. If anything is listed it may be a php ‘Fatal Error’. If so – can you copy the message of the error text and post it here.
  5. If nothing in the source – go back to the forum error log to see if any fatal error (shown in pink) has been recorded.

If no actual errors in the error log then you may have to take a look at the php error log in your server. again looking for a ‘fatal error’ entry. Normally there would be a way to view the most recent entries via your hosting control panel.

KD Kevin Downing
Kevin Downing
Member
Member since Aug 2013
31 posts
Feb 23, 2017 · 3:22 pm

Thankyou for your speedy response.

Clearing the Error Log solved the problem and I have now successfully updated all SP plugins.

Regards

YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Feb 23, 2017 · 3:40 pm

All right! Wasn’t what I was expecting but hey – when things work then rejoice 🙂