Support Forum

The requested forum does not exist

PR Phil Raymond
Phil Raymond
Member

SimplePress sends me an email for topics I’m subscribed to. When I click the link at the bottom of the email that looks like this…

To unsubscribe, please visit your profile: http://www.mysite.com/?page_id=2725/profile&ptab=subscriptions&pmenu=topic-subscriptions

...it takes me to a page that says 'The requested forum does not exist' (screenshot attached). 

Any thoughts?

Thanks,
Phil

14 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

Can I ask firstly if that url is actually correct?

PR Phil Raymond
Phil Raymond
Member

Are you asking if I own www.mysite.com? No, the actual url is below, but it’s password-protected:

http://www.smilinggardener.net/?page_id=2725/profile&ptab=subscriptions&pmenu=topic-subscriptions

The forum is working correctly here (but again, it’s password-protected): http://www.smilinggardener.net/?page_id=2725

Should I PM you guest access?

Phil

MP Mr Papa
Mr Papa
Member

Were you logged in? If not logged in you won’t be able to access the profile. Can you try the link from email again first making sure you are logged in?

PR Phil Raymond
Phil Raymond
Member

Yes, I’m definitely logged in. The rest of the forum is working fine.

YS Yellow Swordfish
Yellow Swordfish
Member

Phil Raymond said
Are you asking if I own www.mysite.com? No, the actual url is below, but it’s password-protected:

http://www.smilinggardener.net/?page_id=2725/profile&ptab=subscriptions&pmenu=topic-subscriptions

The forum is working correctly here (but again, it’s password-protected): http://www.smilinggardener.net/?page_id=2725

Should I PM you guest access?

Phil

No – I was referring to the rest – /?page_id=2725/profile&ptab=subscriptions&pmenu=topic-subscriptions

If you are logged in and you paste that into the address bar is it correct? Or even better if you open you profile and load the subscriptions tab does the url match this one?

PR Phil Raymond
Phil Raymond
Member

1. When I go to profile and go to the ‘Subscriptions’ tab, the url in the address bar stays as http://www.smilinggardener.net/?page_id=2725/profile (I guess the tab loads in the background via javascript or whatever)

2. But when I hover over the ‘Subscriptions’ tab, the link looks like this ( http://www.smilinggardener.net/success/index.php?sp_ahah=profile&sfnonce=f5e7ebc8f2&tab=subscriptions&user=63&rand=1092967189 ). So does it have something to do with the fact that my wordpress install is in subdirectory ‘success’ as you can see in the url above?

3. On the other hand, when I click the ‘Subscriptions’ button at the top of the forum, it pops up a new window that does exactly match the url we’ve been discussing all along. So does it have something to do with the fact that the ‘Subscriptions’ button usually launches a rather bare bones javascript window.

Thanks, Phil

MP Mr Papa
Mr Papa
Member

no, the urls seem fine… regarding success, at least…  one is a direct reference to a file on your server so must have the success in it… the other is a reference to the domain in which case WordPress handles the url rewriting…  the popup is done with ajax so irrelevant really…

but I cannot see the forum so hard to see what might be going on…

can you answer Andy’s question though?  if  you just paste that url remnant in the browser while logged in, does it work?

PR Phil Raymond
Phil Raymond
Member

No, that doesn’t work. As I said (or was trying to say, but wasn’t clear), that url remnant is the same as the one at the bottom of the emails, the one that is throwing the error.

Phil

MP Mr Papa
Mr Papa
Member

is the url you entering encoded?  or raw?  by that I mean & instead of &?

have been testing this out tonight on multiple sites and is working fine so a bit puzzled…  can we try this url as is

http://www.smilinggardener.net/?page_id=2725/profile/&ptab=subscriptions&pmenu=topic-subscriptions

or

http://www.smilinggardener.net/?page_id=2725/profile&ptab=subscriptions&pmenu=topic-subscriptions

curious to see if the encoding is throwing it off…

PR Phil Raymond
Phil Raymond
Member

Neither of those urls work either (FYI, the url is coming into hotmail with the & instead of &).

MP Mr Papa
Mr Papa
Member

just to be sure, does either or both of

http://www.smilinggardener.net/?page_id=2725/profile/

and

http://www.smilinggardener.net/?page_id=2725/profile

work?  have to ask since cannot see site…

any particular reason you are using the ugly, no seo friendly default permalinks?  shouldnt matter, but might be worth another test ;)

PR Phil Raymond
Phil Raymond
Member

Both of those links work.

I use the default permalinks because it’s a private membership site and the whole site is password protected by Wishlist Member. Default permalinks just makes it simpler.

I can PM you login credentials if you want.

MP Mr Papa
Mr Papa
Member

I dont understand the how default makes it simpler – we use wishlist here too…  but as I said shouldnt matter… just trying to narrow it down…

MP Mr Papa
Mr Papa
Member

whoops… looks like I was wrong… it is related to default permalinks… seems like there is an issue parsing the url with default permalinks…  seems to work in any non default permalink structure… but is indeed failing in default permalinks…

so at this point, all I can say is that I will open a ticket and see about getting it fixed up in the next version…