Support Forum

TinyMCE don't Work.

EO Elias Coutinho de Oliveira
Elias Coutinho de Oliveira
Member

I do not understand what happened, on 10/16 I was publishing in the forum without problems and the editor of TinyMCE was working, the next day, without any changes being made to the site, the publisher simply disappeared, I already did everything. Another issue is that when I edit, it seems that the editor is with the html option active. After this problem, I can not use the MENTIONS in the forum, can anyone help me?

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13 Answers

New Answer

MP Mr Papa
Mr Papa
Member

well, things wont just stop working… if software is nothing else, its repeatable… given the same inputs, you will get the same answer…

so need some more info…  you say nothing changed, but perhaps wp update or wp theme or plugins (wp or sp)??

any caching or CDN?

cant really read the text there since I dont speak the language…  anything in the server php error log?  or perhaps on forum – toolbox – error log?  only interested in errors for the latter…

and finally, do you have a link to your site so we can inspect the html and js there?

YS Yellow Swordfish
Yellow Swordfish
Member

Worth noting that usually, if TinyMCE fails for some reason, then you would not be able to enter any text at all.

So just to eliminate the most basic cause – go to your SP profile and select Options > Edit Posting Options – and make sure that you DO have the TinyMCE editor selected and have not changed this setting by mistake.

EO Elias Coutinho de Oliveira
Elias Coutinho de Oliveira
Member

Worth noting that usually, if TinyMCE fails for some reason, then you would not be able to enter any text at all.

So just to eliminate the most basic cause – go to your SP profile and select Options > Edit Posting Options – and make sure that you DO have the TinyMCE editor selected and have not changed this setting by mistake.

 

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There was no change, until I deactivated many plugins to try to understand what happened and nothing. And about the plugin being enabled, this one Yes After the problem, I put it in plain text mode, because my users were having problems editing the posts because it was only appearing editing in html. What do I need to send to you? So that they can verify what happened? A user?

My site is: https // www.videoaula-eliascoutinho.com.br

The forum is inside only appears for registered members, so I asked if I need to create a users for you.

Sorry for English, I do not speak the language, I’m using google translate.

EO Elias Coutinho de Oliveira
Elias Coutinho de Oliveira
Member

Mr Papa said
well, things wont just stop working… if software is nothing else, its repeatable… given the same inputs, you will get the same answer…

so need some more info…  you say nothing changed, but perhaps wp update or wp theme or plugins (wp or sp)??

any caching or CDN?

cant really read the text there since I dont speak the language…  anything in the server php error log?  or perhaps on forum – toolbox – error log?  only interested in errors for the latter…

and finally, do you have a link to your site so we can inspect the html and js there?

  

I created a user to access my site, but I could not send it to your private one. What should I do?

YS Yellow Swordfish
Yellow Swordfish
Member

Could you please create an account so that we can log in and see the forum behaviour. Please send a PM to both myself (Yellow Swordfish) and Mr Papa.

It helps if you can include links to not just your forum but also to this topic so we can get to it quickly to re-read what has been said. A brief reminder of the problem is also very helpful.

Bear in mind however, we will need the tinyMCE plugin to be installed and active and selected for the accounts use.

EO Elias Coutinho de Oliveira
Elias Coutinho de Oliveira
Member

I can not send a private message to any of you. I’ve tried two different browsers and it does not work. When I start typing, it does not complete the name and even though I put the entire user name, it does not work. To enter this forum for the safari, I had to remember my password and the email is coming all unconfigured, I found the link to redo my password through the middle of the email, but something is wrong. How do I send access? By private message, it is not working.Captura-de-Tela-2017-10-18-aÌ€s-20.14.56.pngCaptura-de-Tela-2017-10-18-aÌ€s-20.15.36.pngCaptura-de-Tela-2017-10-18-aÌ€s-20.19.47.png

YS Yellow Swordfish
Yellow Swordfish
Member

Yes – I have that problem too. Apologies for that. This is one of the things that are difficult about using alpha software – those little things that need correcting. I have open3ed a bug report on that.

So – can you send an email using our contact link in the sidebar beneath the login at the top.

EO Elias Coutinho de Oliveira
Elias Coutinho de Oliveira
Member

Yellow Swordfish said
Yes – I have that problem too. Apologies for that. This is one of the things that are difficult about using alpha software – those little things that need correcting. I have open3eEmail sent, thank you for the excellent support Yellow Swordfishd a bug report on that.

So – can you send an email using our contact link in the sidebar beneath the login at the top.

  

Email sent, thank you for the excellent support Yellow Swordfish

YS Yellow Swordfish
Yellow Swordfish
Member

OK – I have logged ina nd can get to the forum but as I said above – TinyMCE does need to be active to allow for diagnosis if the problem.

You also have this error showing up: https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Errors/Stmt_after_return

This means there is some code somewhere on the site that is badly formed and cuisine this problem. Personally I have not seen this before and sadly the error message gives nil details of where to look. But this might potentially be the culprit perhaps.

EO Elias Coutinho de Oliveira
Elias Coutinho de Oliveira
Member

@yellow-swordfish, I will activate the plugin and leave it active, had disabled since in my platform of classes I have more than 100 students, with the active plugin, it is making the forum text box very difficult to work, especially for the students who need to edit some publication . I’m sorry, it’s active now.

YS Yellow Swordfish
Yellow Swordfish
Member

Could you please try deactivating the WishList Tags plugin and also deactivate whatever ‘rocketscript’ is? To see if this resolves it. Clear your browser cache before testing…

EO Elias Coutinho de Oliveira
Elias Coutinho de Oliveira
Member

I’ve disabled all the plugins you mentioned, but everything stays the same.

YS Yellow Swordfish
Yellow Swordfish
Member

Well as far as I can tell something appears to reloading a second copy of TinyMCE and it still looks like this rocketscript which is still being loaded despite to being disabled! I don’t even know what it is.

I have this hunch it might also be responsible for the code loading error you are getting that I mentioned above.