Support Forum

Unable to access the theme and plugin directory with my account

SC Schoor
Schoor
Member

Hi! 

As the title already explains: I am not able to access the theme and plugin directory of Simple Press with my newly created account. Once I click on the following link, it will redirect me to the homepage: https://simple-press.com/download-plugins/

How am I able to access the download plugins page?

7 Answers

New Answer

IK Ike
Ike
Member

Hey Woekerzee and welcome,

Am I right that you paid for your membership by e-cheque? If so PayPal gives an approximate timescale for the payment to clear of 6 – 10 days. Hope you appreciate that access to downloads are only available after this payment clears.

SC Schoor
Schoor
Member

Hello Ike, 

Thanks for your quick reply. I just checked my Paypal account and it displays the bank transfer is extended to the 8th of september. That’s too long for me, as I have some free days now to develop the website. 

I have another Paypal account available, which allows me to pay directly. Could you please cancel the transaction, so I can pay with the other Paypal account? 

IK Ike
Ike
Member

Unfortunately I can’t help with that myself, but someone will be in touch shortly

SC Schoor
Schoor
Member

Thanks, I will await their reply.

Have a nice evening! 

MP Mr Papa
Mr Papa
Member

per request, your transaction has been cancelled and refunded…

LI limb
limb
Member

Fixed, I registered a new account and the payment has been processed directly. Thank you.