Support Forum

"Unable to communicate… " when Installing

GI Giovanna
Giovanna
Member
Member since May 2015
223 posts
Dec 1, 2015 · 3:23 pm · Edited

Hello!

I have been busy with a lot of work on my blog but I have also been testing my forum, which is lovated on a different website. As I would like to go live now (it is working very well), I would like to move it all on my blog. This is something I need to do very carefully as if anything happens to me live blog I am in big trouble!

So I have tried to test the move of the forum on a test blog. First thing and I am already having an issue! I have downloaded the latest base SP plugin, added it on the test blog but, when I try to install it, I keep getting this error: “Unable to communicate with SP servers for version requirements.”.

So I am stuck ad in need of your help please.

The only thing I can say is that the current forum is on a plain and simple website, while the blog is on a blog platform where there could be some limitations. If I know what is giving that error I may ask the blog support people to modify something for me! Thanks.

4 Answers

New Answer
GI Giovanna
Giovanna
Member
Member since May 2015
223 posts
Dec 1, 2015 · 3:31 pm

Oh sorry, forget about this question. I thought I saw this message also when installing my current forum and remembered what needs to be done. I will ask my blog support people. Sorry for the waste of time post!

YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Dec 1, 2015 · 3:46 pm

I think this is probably the same communication error I just posted to you about. i think if we fix it once then it all should start to work again. I am hoping so anyway!

GI Giovanna
Giovanna
Member
Member since May 2015
223 posts
Dec 1, 2015 · 3:49 pm

I did this a long time ago when installing SP the first time and had forgot about it. Luckily I found some notes and have already forwarded a request to my support people to open the whitelist server to server also for the test blog I want to install the forum into! Should be done by tomorrow so I can proceed. Thanks a lot!

IK Ike
Ike
Member
Member since Mar 2014
2,086 posts
Dec 1, 2015 · 3:52 pm

So am I right in thinking you don’t need any assistance from us here, you know what the problem is and you’re going to continue to trial move your forum?

If so, best of luck – I’m sure it will go just fine, and of course let us know if you need any further help!

Edit: Sorry this was in response to your second post, you guys covered that quickly!