Support Forum

unable to upload avatars

SH shortspring
shortspring
Member

Users and admin on my site are unable to upload avatars. Clicking the browse button results in no response. 

As far as I can tell, I have everything activated in the back that needs to be turned on to allow avatar uploading.

http://scrapstacks.com/scrappack/forum

Thanks for your help.

3 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

Odd isn’t it… We used to use an ajax call on that and it caused so many problems that we moved to a 100% standard HTML file upload control and have had – no ends of problems!

Do you now how to use the script console by any chance? If so can you have that open and then try the browse button to see if any errors are reported. Failing that would you be able to create us an account so we can get to the profile to take a look? if yes to this let us know and I will tell you what we need.

In the meantime – what is the plugin called ‘jquery-updater’ for and what does it do please? I suspect it is loading an incorrect copy of the jQuery library…

 

SH shortspring
shortspring
Member

That was it…I recently installed the “jquery-updater” plugin to try and fix a separate issue based on advice from a plugin’s author. It didn’t fix my problem and apparently, it also blocked avatar uploads! I’ve deactivated and deleted. Thanks!

MP Mr Papa
Mr Papa
Member

good news.  best to stick with the jquery versions that come with WP…