Support Forum

Unable to use the the plugin from the backend

AB audrey boss
audrey boss
Member

Hi, 

For the last 2 days I have been unable to use SP from the back end, i.e. create new forums, change settings etc.. When I click on any of the items in the menu, the page freezes at it loads.

Screenshot is here: https://www.evernote.com/shard/s32/sh/49c6e058-3f62-45c1-b882-5e8b43f005d5/df59120f4fe3db2d0563dfcb123c56b4

We updated this morning with the latest stuff but this has made no difference. Please can you help?

 

Thank you

3 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

that will almost certainly be a conflict in the JavaScript. I am afraid when anyone says it was working and then suddenly stopped there is only one question to ask… what was changed? A new WP plugin added perhaps? An update to an existing plugin? Anything at all?

AB audrey boss
audrey boss
Member

I’m not sure. I hadn’t been to the back end of the forum for a while so I don’t know when it stopped working. 

MP Mr Papa
Mr Papa
Member

Anything in error log? Sounds like processing stopped so perhaps error caught…

Might be worth turning on wp_debug too so more errors written to screen…