Support Forum

Unending Complete Registration Emails

NI Nathan Ingram
Nathan Ingram
Member

Hi… I upgraded to Silver several days ago and ever since, I’ve been getting daily emails with a link telling me to complete my registration.

I did this the day I bought the upgrade, but the notices continue. If I click the link and log in it tells me that I’m already registered at silver level.

Help?

5 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

I know this is going to sound awfully daft but I am not personally sure how to stop these. The problems are that (a) I do not think they should have been sent in the first place… (b) I am trying to work out why you have both a valid registered account AND a half-created but unfinished account…. and (c) how on earth one is supposed to get rid of one while retaining the other!

We use the membership plugin ‘WishList Member’ and I have to be honest and say I have almost given up trying to work out what it gets up to! But it does seem from time to time to do some crazy things.

Seriously – I will try and work out what is going on and try and close the half-created account down as soon as I understand how to do it without loss. Please bear with us on this…

NI Nathan Ingram
Nathan Ingram
Member

Well, I’m glad at least that this problem is bugging someone else besides me :)

I look forward to hearing what you figure out. Or maybe deleting me and re-adding me would work?

If I can assist, please let me know.

YS Yellow Swordfish
Yellow Swordfish
Member

According to the settings which I went all through – this email was to be sent once a day for three days which I have reduced. If you had more than that could you let me know?

What I do not see is a mechanism that says get rid of the orphaned ‘incomplete registration’ record while retaining the genuine one and these are all stored away with the same user login….

Basically i think we need to get some support from WishList…

NI Nathan Ingram
Nathan Ingram
Member

Yes, the emails have stopped. I appreciate your attention to this matter. From my perspective, I’m able to log in just fine and the orphaned record is not causing any practical issues.

Thanks!