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Update Signature – need to click twice to stick. TinyMCE plugin issue?

TH Thorsten
Thorsten
Member

Noticed a glitch this morning on our e-course website (latest WP install, latest plug-ins, latest SP) concerning updating signatures: editing one’s signature and clicking Update Signature yields the usual “Signature Updated” pop-up. However, the signature actually did not update. Clicking once more does the trick though.

Now, we’re using the TinyMCE Editor plugin for SP and I noticed that the “Insert More Tag” button and another button come up empty in the menu and don’t function properly. So something’s off. I deactivated TineMCE in SP and yes, now Update Signature works fine.

I’ve removed TinyMCE under the SP plugins and reinstalled – to no avail, the issue just comes back. Any idea what the problem could be? Thank so much!

40 Answers

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YS Yellow Swordfish
Yellow Swordfish
Member

No known problems with this and certainly can not replicate this.
Do you have any WP plugins active that add components/buttons etc., to the tinyMCE editor?

TH Thorsten
Thorsten
Member

No, no plug-ins active that add components to tinyMCE. I tried all sorts of things, from disabling plug-ins to switching SP themes to using various browsers – to no avail.

There is another odd thing that happens: I click on Edit Signature and are presented with the edit box. Now, if I click Edit Signature again the box changes to a pure text box, tinyMCE disappears and I am left with text only. If I click Edit Signature again all WP theme styles disappear and I am left with a white page with text and links. I just can’t figure out what that means.

MP Mr Papa
Mr Papa
Member

what about your wp theme? what if you switch to the default wp theme… work any better? some themes add tinymce buttons too…

btw, answering from email so sorry if already done, but do you have a link to your site?

TH Thorsten
Thorsten
Member

I will try switching the WP template this weekend. However, our site is extremely busy so making live changes is a bit tricky.

In order to provide a link I would have to set up a user account for you, the site can only be accessed by registered students. If switching the WP template does not fix the problem I’d be happy to go that route.

TH Thorsten
Thorsten
Member

Was able to do a quick WP theme switch but no changes. A bit at wits end right now. Would be happy to provide an account on our site if you’d still like to take a look.

TH Thorsten
Thorsten
Member

Did some further investigating and concluded I am looking at three different issues here:

  1. Having to click twice on Update Signature for it to stick. Can’t figure this one out. Works fine for me on the SP forum. Verified that it’s not related to point 2 below (disabled that plug-in and tried). Disabling TinyMCE under the SP plug-ins solves the issue. Since this disables the rich text editor for forum posts > not really desired.
  2. Missing / odd buttons in menu: I am using TinyMCE Advanced on the blog and it’s apparently injection it’s own buttons/formatting/stuff. Not sure how to prevent this but do need the plug-in on the main blog
  3. Clicking Profile > Edit Signature opens edit signature field, as expected. Clicking Edit Signature again now removes TinyMCE menu and displays HTML formatting of signature. Clicking Edit Signature yet one more time strips all CSS formatting off that page. Tried it on this forum and it happens here as well – in Firefox only. IE dos not have that issue. I assume this is a genuine bug.

Also, I noticed that under TinyMCE Toolbars and Plugins I only see TinyMCE plugins, Toolbar 1 and Toolbar 2 but no Plugin buttons 1 nor Plugin button 2 as shown here. Not sure if this is just outdated information or a genuine issue.

MP Mr Papa
Mr Papa
Member

to see toolbar 2 you need to use the show/problem-with-post-edit-buttonide kitchen sink button…

if you are willing, could you please create a temp account for us and PM the details to yellow swordfish, brandonc and myself…  please make this account a wp admin and have sp admin capabilities so that we can look around more easily…

BR Brandon
Brandon
Member

Regarding the image you see in the codex article you will notice it says “This is an example of adding extra features into the TinyMCE toolbar.” above it. That is not an screenshot of the default setup. So don’t worry that yours does not match it.

#3 in your list on Post #8 does look like an issue that needs investigating.
On #2 – There are some buttons/features that Advanced Tiny adds that are not available on the front end or forums. If not available you will get missing buttons and/or space bars with nothing between them. If you need to use it for the back end I would go through and remove any that you don’t or rarely use and then look at it again in the forums.

On #1 – I cannot duplicate here or on my test site. It saves the signature fine. That may be an issue on your site only.

TH Thorsten
Thorsten
Member

On #2 – Realized that TinyMCE Advanced is overwriting settings in SP TinyMCE, seems they don’t get along too well. I am trying to work around it by removing and repositioning buttons in the TinyMCE Advanced admin panel. Though I would be grateful for some ideas how to get them to work side by side.

On #1 – Yes, definitely just an issue on my site. Not sure what though.

YS Yellow Swordfish
Yellow Swordfish
Member

Confused here. You said you had ‘no plug-ins active that add components to tinyMCE’ so what is this ‘TinyMCE Advanced’ you are referring to please?

MP Mr Papa
Mr Papa
Member

additionally tinymce advanced is know to use the init hook vs admin_init which messes up our use of the wp editor…

TH Thorsten
Thorsten
Member

Quite simple, for one reason or another it didn’t occur to me that a) I did have TinyMCE advanced running on the site (at time of post #1) and b) once I realized it I deactivated it to see if it would fix my main issue – having to click Update Signature twice, which it didn’t. People tend to forgot things when they have 700+ users that came in yesterday suddenly inquiring why their signatures aren’t working (when it used to work just fine).

Also, I am no plug-in developer hence am not aware of all the little nitty gritty interactions going on below. Didn’t know that tinymce advanced messes things up for SP – though concluded that myself after some testing.

My main problem remains. Even with tinymce advanced deactivated users have to click Update Signature twice for it to stick. If I deactivate the tinymce SP plug-in the issue goes away. I changed the WP theme to the basic one – that didn’t help. Deactivated most of my other plug-ins – to no avail. If I can’t find a fix I assume my only option is to somehow deactivate tinymce for the signature box. How would I go about that?