Support Forum

Upgrade Simple Press…

18 Answers

New Answer

BW Brandon Williams
Brandon Williams
Member

Hmm. Well there’s a problem. What am I to do if I’ve paid for this forum, but cannot use it? Doesn’t seem to be fair to have to pay a developer to fix this. I definitely appreciate you taking a look, but is it possible to have the other two check it out too and correspond with me if you all have questions on a certain issue? I don’t know where to start, and I wouldn’t really know what to tell a developer either as to how to fix this…

YS Yellow Swordfish
Yellow Swordfish
Member

Brandon Williams said
Hmm. Well there’s a problem. What am I to do if I’ve paid for this forum, but cannot use it?

That’s not actually the case is it? Simple:Press is completely free – there is no cost to use it. There are additional paid-for and optional plugins and theme options. And you have paid to have our full support on Simple:Press issues. This is what we are doing here.

Doesn’t seem to be fair to have to pay a developer to fix this.

A developer (or perhaps developers)  somewhere along the line have written stuff that you are using that is not working. The ideal solution, of course, is to go back to them and request they correct their errors – whatever they are. If the site itself was constructed by a single developer then that is the person to talk to.

These issues are not Simple:Press related. Simple:Press is a casualty of what, I suspect, might just be careless code or, perhaps a plugin that is genuinely broken in some way. You do have 18 plugins awaiting an update I see.

I definitely appreciate you taking a look, but is it possible to have the other two check it out too and correspond with me if you all have questions on a certain issue?

I don’t know where to start, and I wouldn’t really know what to tell a developer either as to how to fix this…  

If you had to tell a developer anything it would be to look at the errors. @mr-papa – despite your obvious reluctance to take his word for it – has already highlighted what be thinks is the first problem to resolve (the malformed ‘defer’ attribute). He has also made the suggestion that you deactivate all of the caching plugins – especially the one that is adding the defer to scripts (that will probably be the one trying to load cached javascript files).

Earlier, I believe it was suggested you swap themes for a few minutes to see if that sorts things out as themes, sadly, often cause conflicts with plugins. But the one above is a more likely candidate.

I will add that it is worth updating your 18 plugins awaiting action as any one of those might be needing an update due to code issues.

As a second from last resort, and if it was me, I would:

  1. put the site into maintenance mode for half an hour
  2. swap to using the default WP theme
  3. deactivate ALL plugins one at a time
  4. between each deactivation clear the browser cache and try the SP update.
  5. when things work as they should then you know you have found a problem plugin and can take the necessary action.
  6. put the site back together. This whole process can be done in minutes.

I would also add that all the caching plugins in the world will not help performance if large numbers of errors are being discovered during page construction and messages sent out to the console. And this is indeed what is happening on your site at the moment.

MP Mr Papa
Mr Papa
Member

we are here to bounce ideas off of and help where we can… please dont hesitate to ask, but its kind of hard for us to do what Andy asked on someone’s server…  we cant do it all, but can still help – just you have to be involved…  happy to take a look at the site along the way and offer guidance on what we see and offer suggestions…   small chance this could be simple press issue (not very likely) but we need to remove all the errors from the site first even if its just ruling out other possibilities…