Support Forum

Upgrade to 5.2 from 5.1.4 hangs

EG Eric Grey
Eric Grey
Member

I saw that SP had an upgrade available (including all SP plugins) so did the normal process.  All SP plugins upgraded fine.  But, when I attempt upgrade of SP itself, it hangs.  If I go to the upgrade page and press the blue “perform upgrade” button, I get the yellow box telling me the upgrade is in progress, but it never finishes.

Thanks for your help,

My forum – http://deepesthealth.com/forum/

Eric

 

28 Answers

New Answer

MP Mr Papa
Mr Papa
Member

there are no messages what so ever?

can you check your error log? might be something simple like running out of php memory…

also, do you have firefox? and firebug?  if so, can you try the upgrade with the console open and see if any errors are reported? might need to the look at the http response too…

FI fiddlerman
fiddlerman
Member

Can we chat somewhere? My Skype username is Fiddlerman

FI fiddlerman
fiddlerman
Member

Can I find the previous build from just before this upgrade somewhere? Have tons of people complaining already.

Also, do I need the new plugins and themes to get this to work now?

Could that be the problem?

 

FI fiddlerman
fiddlerman
Member

can you check your error log? might be something simple like running out of php memory…

I don’t know how to check that

also, do you have firefox? and firebug?  if so, can you try the upgrade with the console open and see if any errors are reported? might need to the look at the http response too…

How can I do the upgrade with the console open if the upgrade has been performed already?

FI fiddlerman
fiddlerman
Member

Got it to work. All I had to do was upload the theme. LOL

EG Eric Grey
Eric Grey
Member

@MrPapa

Are you talking about the Error log for Simple Press?  I can’t access that screen.  If something else, please let me know.  I don’t have Firefox and Firebug, but I can get them.  I’ll check it out.  But, if you have a minute, do get back to me re: error log.  

Oh, and no – there are no error messages displayed on the upgrade screen.

—
Eric

 

MP Mr Papa
Mr Papa
Member

yes, theme and plugin updates go with this update…

MP Mr Papa
Mr Papa
Member

no, I mean your php error log on the server… usually can get to via your server control panel, ie cpanel…

did you also update the plugins? if not, can you try that first?

EG Eric Grey
Eric Grey
Member

Yep, as I mentioned I updated all the plugins without error.  I’m in PHPMyadmin, but not quite sure how to find the error log.  If you have any more detail about how I might do that, it would be helpful.

 

—
Eric

 

MP Mr Papa
Mr Papa
Member

not phpmyadmin, but your server control panel… for many sites, its called cpanel or plesk or other… where you administer your server… if unsure, you might ask your host…

can get same info from firefox with firebug in the console when upgrading…

if you want to pm a temp wp and sp admin account to us (yellow swordfish and mr papa) for your wp site, we can take a look with our tools… unfortunately, its late and I am about to head off to bed so Andy can perhaps look in AM…

FI fiddlerman
fiddlerman
Member

I have now updated everything but noone is able to use the PM function to send messages at this point. No idea what to look at now. I checked the obvious that the opt out of PM was not chosen and everything looks fine on the preferences for PM’s too.

What can I check now?

FI fiddlerman
fiddlerman
Member

One more problem is that when my users and I click on XX topics with unread posts, nothing happens at all.

Ideas?

YS Yellow Swordfish
Yellow Swordfish
Member

Try this quickly. Go to the forum admin > Global Settings and turn off the option to enable the use of the compressed, cached javascript. We may as well try that first anyway.
If that doesn’t shift things perhaps you could set me up with a user account so I can see what errors are coming up when I click on these buttons.