its not an issue with Genesis – I run that on many of my sites…

can you go to forum – tools – housekeeping and try clearing the js and css caches?

I have a problem with doing this update today.  All I get is this message

Unable to communicate with SP servers for version requirements. Please try again in few minutes.

I click on FORUM from my menu at http://eeesafe.com and I see a link to perform the upgrade.  It then sends me back to Dashboard with the same problem message.

I’m on WP 3.8.3 I believe. Not upgrading to 3.9 yet.

Any ideas please?

EDIT

It’s fine now. I managed to get WP 3.9 installed which was also a problem and all are done now.

OK. Glad it worked out. I think the problem must have been local there as we have had no down time today…

My problem is still the same as described in post # 1 of this thread after completely uninstalling/deleting simple-press (I checked and no files and no database tables remained).  I also tried (prior to completely re-installing) the suggestion in post # 2 of this thread of completely clearing the js and css caches.  No dice – simple-press is displaying in the bizarre way I showed in the screenshots.  Please help!

Edit:  I’m using the ‘default’ theme on desktop but the ‘unified’ theme on mobile phone/tablets is doing exactly the same thing.

Was this a new install? Your host may have disabled php parsing of css files….

Perhaps try switching to the css only sp theme to see if this is the case….

Was this a new install? Your host may have disabled php parsing of css files….

Perhaps try switching to the css only sp theme to see if this is the case….

I’m not on a host, this is a linux instance which was all fine before the upgrade.  

I activated the ‘css only’ as the overall theme and the mobile theme and now it looks ok on desktop (not as good as default, but a heck of a lot better than it did with the default theme after the upgrade) but on mobile it renders very badly.  I’d really like to find a way to use ‘default’ as the overall theme and ‘unified’ on desktop and mobile, because it was all working great before the upgrade.  I’d like to avoid having to downgrade everything again – apart from the fact it’s a big hassle to do that, there have been so many security bugs recently (heartbleed) I’d like to stay current with my install.  Any help would be much appreciated.

then you are your own host… and configure your settings to allow php parsing of css files… think its something to do with mime types…  the handful of people with hosting with this issue have not been able to have their host tell us what the setting they have disabled is…

before the upgrade?  there shouldnt have been anything related to that in the upgrade… and its not affecting other users either…

might be worth checking your permissions on the wp-content/sp-resources and wp-content/sp-resources/forum-themes directories…  they should be the same as wp-content…  also check the uid and gid of those directories…  guess its possible that wp mis-set them during the upgrade…

You may not like to hear this info but it may help…

Many of the core WP files were replaced in their entirety. The clue that this was going to happen was that it’s a 3.9.0 upgrade and not a 3.8.xx upgrade. Some plugins may need to be uninstalled completely and re-installed using a 3.9.0 compatible version. We wish plugins would not change the core files but they often do.

In some cases you’ll need to carefully inspect the plugin’s install process in order to completely remove it. If the plugin created tables or added data to wp_ tables you’ll need to inspect that also. If you think removing the data will cause you to loose valuable data then don’t or at least perform a backup of those tables before you do.

Your fastest path to resolution will proabably be to build out a test site that mirrors your current site and then do the uninstalls and installs there.

I’ve been working through 4 highly customized sites for clients and myself all day. My crying towel is soaked. I started last evening and just finished about an hour ago.

Stephen, sorry, are you talking to dobbiedada or me?  lol, thinking the latter, but checking…

I had an emergency to deal with so I’m only just getting back to looking at this.  The site rollout is going to be very delayed unfortunately because of this problem.

In response to Mr Papa’s post # 9:

ls -ltr in the wp-content directory looking at sp-resources gives:

drwxr-xr-x 11 apache apache 4096 Apr 18 23:50 sp-resources (this is the same as all the other directories such as ‘uploads’ and ‘plugins’ in that directory).

ls -ltr in the sp-resources directory looking at forum-themes gives:

drwxr-xr-x 5 apache apache 53 Apr 18 23:51 forum-themes (this is the same as all the other directories such as forum-language and forum-cache in that directory).

Please note as I mentioned in my post prior to Stephens comment I had already completely de-installed and re-installed the plugin (<edit> including making sure all the ‘sf’ tables were deleted from the database).  If there is any assistance you can give I would very much appreciate it.

<edit>  Note also that I went and dug out an old test site – WP 3.8.1 and SP 5.4.1 – it was fine.  I upgraded that site to WP 3.9 – checked the forum (still running SP 5.4.1) it was fine.  I upgraded SP 5.4.1 to 5.4.2 using the ‘upgrade’ option for SP, followed the prompts to upgrade the DB etc, and that site ended up with the forum all messed up just like my primary site.

that really doesnt tell us the gid and uid…

can you change the ls -ltr to ls -ltrn so we get the numeric gid and uid listed?  and want to compare them for wp-content to sp-resources and forum-themes

ls -ltr in the root directory shows this for wp-content:

drwxr-xr-x 7 48 48 113 May 3 21:35 wp-content (the 7 is the # files in the directory, 48 and 48 presumably are the GID and UID).

ls -ltrn shows sp-resources as being the same as wp-content and also the same as the other directories in wp-content:

drwxr-xr-x 12 48 48 4096 Apr 26 02:31 sp-resources 

ls -ltrn shows forum-themes as being the same as wp-content and also the same as the other directories in sp-resources:

drwxr-xr-x 5 48 48 53 Apr 18 23:51 forum-themes

<edit:  just for completeness:  id -u apache gives 48, id -g apache gives 48 also.>

looking back through this thread, dont believe I see a link to your site… can you provide one please?

asking because we recently had on site do something similar but was traced to theme or plugin loading the bootstrap js library which conflicts with the wp jquery ui library unless loaded before jquery ui…

as mentioned we have a large number of users on Genesis so not a general issue there… though have not heard of the Dynamic child theme…  is it free?