To be frank I really do not know. If others can post successfully it only begs the question what is different about this user… That message is shown by a JavaScript routine that checks the post before it is sent to the server and it is literally looking for an empty post content being sent.

If he retries does it happen over and over again?

Thank You YS, I’m trying to work with this user right now going step-by-step and they were able to make a test post in a different Forum Group. Now we’re trying another test to the Forum group where the post should go. At the moment I’m thinking it was user error but will verify if the second test is successful.

More clues. I walked him through the process and he was able to make a text post BUT when he tries to insert a link the link will not show.

Take a look at the pemission set the user is assigned to (in his User Group/against that forum) and check that the permission to create links in posts is turned on. Actually – he can do that from his Profile…

Okay, checked that and it is a green check mark so it is enabled. Could it be his browser? say if he was on an older version of IE?

What happens if you make a post with a link entered and formatted exactly the same as your user?

I had them send me their link and I pasted it into their post and it worked for me. So I’m thinking it’s not user error because they were able to send me the link through the support ticket. Meaning if they could do that I feel certain they were pasting it into the forum edit field correctly. I do think something may be amiss with their browser or machine. They are not available right now but I’ve asked OS and browser version and am awaiting reply.

might be worth checking that the user has javascript enabled in the browser too…they should get a message if not, but worth a check…

browser type and version would be helpful so please let us know..

Okay here is their reply on the OS and browser:

“The browser I’m using is Internet Explorer and the operating system is Windows 7”

I’ll have to ask again as they didn’t give any actual version, but I think it rules out my theory that they are on old equipment as Windows 7 isn’t super old.

I will ask them about javascript too.

Reply from the user:

“JavaScript is enabled and I am using Internet Explorer 11.”

is it that the link does not get exposed in the post or is it that the link looks like it is in the post but does not work when you click it?

Is there any chance of me being able to look at this post?

The link doesn’t show up at all for them but it does for others and I can’t replicate the issue. Text shows up for them but links do not. It’s like the “can create links in posts” is disabled but it’s not off, it is on. I believe they were pasting the link in correctly because they were able to send it to me in a support ticket and there were previously able to add a link to a post.

I can set you up with access. It’s a pay site so I need to give you a membership. What email should I use for your account?

If you want to do this then please PM credentials to both myself and to ‘Mr Papa’. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem.

I would suggest that any user you create should initially have an identical profile to the person having the problem so it has the same access permissions. An indication of the forum with the problem will also be needed. If after that we need to dig further then we can always ask for deeper access.

Okay will do. I need an email for each of you to set up your accounts. PM me with something I can use for each.