Have they opted to hide their online status? Or do you have that option turned off in the admin?

Hello!
I have this option disabled in admin.

Thank you.

Can we have a link to your forum page?

Hello!
My forum is private, you must register to gain entry.
If you want to go, we can talk in private, so you step data access.
Thank you.

Please PM credentials to both myself and to ‘Mr Papa’. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.