Emails are only sent following forum posts to either those that are subscribed or those that are forum admins and have the email notifications turned on. There is no other mechanism.

So – if we assume the ‘number of users’ are not forum admins then surely they must be subscribed. So – how did you check their forum profile settings? Might they be subscribed to a whole forum instead of the odd topic?

Thanks and this person is not an administrator, so good assumption.  As an admin, I went and clicked on his profile, then clicked edit profile and as you can see by the screenshots he’s not subscribed to anything I can see.  Is there somewhere else I should be checking instead?

One other possibility.  I notice he is watching some of the more popular topics.  It does say he won’t get notifications, but maybe this is a clue?

isn’t there a setting for the forums where you can make it so that members get auto subscribed to threads they post in? I thought I saw that setting some where, but can’t seem to find it now

No – only Admins and Subscriptions, No other mechanisms for doing so.

if it were just one person I would wonder about a small data corruption in the members record but as it is multiple people then that is unlikely I think.

Can you see if there is anything common in these users emails? Do they only get them from one forum? Do they get them from all? Were they ever subscribed to these at one time? Anything noticeable…?

Nothing I can see, and I’ve looked.  We did hire a service to export/import Vanilla forums to SP and there have been a number of glitches in the process, so anything is suspect.  If I were to ask my IT guy to look at the database for the solution, where would I point him to solve this problem?

kvr28 It’s a good point but I think the individual topics will still show up in the list so probably not the culprit here.

psaudio Where to look will, to some extent, be determined by the answer to my previous questions.

I have looked and there is nothing common in the emails.  

Here’s another one.  Several users have reported they they originally signed up for forums to view all, are receiving them properly, but when they go to their profiles to change their settings, nothing is selected and it appears they have not subscribed to anything.

So somehow, this data has gone missing.  Does it tie to the login name or the display name?  We have had issues with display names not properly tying to login names that we’re sorting out.

are they looking at the subscribe forums menu in the profile?  its different from subscribed topics… two different menus…  would be pointless to list every topic in a subscribed forum…  sort of appears so from images, but double checking since watches was mentioned also which has no emails..

just ran a quick test and the subscribe/unsubscribe forum is working on couple test sites…

this is latest 5.4.2 SP and subscription plugin version 1.4, right?

Thank you.  Both are the latest versions.  I am a little confused by your question.  I have the subscribe plugin and I have included a screenshot.  Of course members don’t have access to this.  I believe the only way they can subscribe is at the bottom of a post they make or in the profiles page.

I have confirmed if you go to a user’s profile page and select to subscribe to any forum or topic, when you return to the profile page those choices are no longer visible, making it impossible to deselect them.  Click on a button to subscribe it turns green, update and when you return the button you selected is no longer visible.

Really not visible? Completely gone? (Like your timestamps?)

Suggests either a CSS problem or a scripting problem of some sort. I think we would need to be able to access a users profile record to see what happens and watch the console. Do we have an account with your site?

Since we had the last problem resolved as a CSS issue, let me ask our developer to assume it’s a CSS problem hiding the button colors on a refresh and see if that’s what’s wrong first.  If not, I’ll PM you the credentials again.

Ok, our developer had a look and here’s what he wrote back.

I don’t believe it’s CSS — there is an extra class that’s added when you check the circle, and that class is not applied to any of those circles. Looks like a Simple:Press issue, I’m afraid.

So ball’s back in your court.  I will PM the credentials to go take a look.  Thanks again for the help.

did you send them to both of us??  I dont see a pm…

it could be a scripting problem as Andy says…  Did you try turning off the ‘pretty’ checkboxes?  To do a quick test, in your sp theme, spFunctions.php, find or add this line:

define(‘SP_USE_PRETTY_CBOX’, false);

if its in there, might be set to true, so change to false…