Support Forum

Users do not receive email with password.

DR Dragonleaf
Dragonleaf
Member

Hi, when a new user register to my forum he never receive the email with the password.

Please help!

5 Answers

New Answer

MP Mr Papa
Mr Papa
Member

users, registration and emails are the purview of WordPress…  simple press is not involved in that process…

if you search the wp support forums, you will see many topics with the same issue – primarily in shared hosting…  often its because the default email account wp sends emails from is wordpress@yoursite.com…  on many hosts, especially on shared hosting,if that address does not exist, the emails wont get sent…

typically, a simple solution is to install a wp smtp plugin for mail stuff…  one we recommend and use is HGK SMPT plugin…

DR Dragonleaf
Dragonleaf
Member

Thanks for your reply. Problem FIXED!

Options > Email Settings > Turn off the option “Use the Simple:Press new user email version”.

MP Mr Papa
Mr Papa
Member

thanks for the update, but not sure how that would matter…

MY Michael Yakutis
Michael Yakutis
Member

Mr Papa said
thanks for the update, but not sure how that would matter…

Actually, it does matter. Very much. I’ve spent countless amounts of time (not to mention money) trying to figure out this headache of a registration issue. Contacted support, who told me that it was not an SP issue, used various SMTP plugins, etc. Now, thanks to the suggestion of Dragonleaf, the issue has been resolved with one click! THANK YOU, Dragonleaf!!!