Support Forum

Using anything other than Admin Postbag doesn't show the topics as read

FI fiddlerman
fiddlerman
Member

Hey guys,

I always use the Admin Postbag to look and reply to most posts but if I visit the topic itself and read all the topics without answering, the postbag shows as though they are unread.

This problem has been the case for as long as I can remember. Any suggestions?

Thanks

5 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

The admin ‘postbag’ has never been about reading posts but simply ensuring that an admin ‘processes’ each post. Just reading it in this way does not remove it. It never has and is not planned to. This is why the drop down list when you use it from the admin bar has the buttons to actually mark is as read, close it, go to it etc.

It might make a good extension perhaps for the future that if we detect an admin reading a post that is in the postbag we offer the option to mark it as reed at that point. Might be worth considering…

Personally – as an admin on this forum – I read all the posts using the admin bar view first and then decide how to handle each one individually.

FI fiddlerman
fiddlerman
Member

Actually you misunderstood. It’s the opposite. If I read posts without using the postbag they don’t show as read. Using the postbag I mark them as read and that works for me.

I do the same as you using the admin bar.

YS Yellow Swordfish
Yellow Swordfish
Member

If I read posts without using the postbag they don’t show as read.

No – that’s how it is. They will show up as read in your personal user new post list (i.e., the icon to the right of the breadcrumbs) but for them to be removed from the admin postbag they must be marked using the admin bar – OR actually replied to by an admin.

FI fiddlerman
fiddlerman
Member

Ahhhhhhhhhhhhhhhhhhh

No wonder it’s been like that since as long as I remember. LOL – Kind of strange but what the heck – I’m used to it now. ;)

Thanks

YS Yellow Swordfish
Yellow Swordfish
Member

But… as I said – it might be a feature we could consider adding.