Support Forum

Can't close the image lightbox cause it missing a X button

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Jacky New
Member
Oct 13, 2017 - 2:21 am

 Hello Mr Papa and Mr Yellow
Finally got here, yes , I mean I got a membership today , thanks for the job , I love your plugin.
When I installed file upload plugin, after click the image , I can't close the box , I mean I can't click a X button, you can refer to the screenshot I attached
[Image Can Not Be Found]
screenshot

I used woocommerce and their official theme storefront .

Jacky New
Member
Oct 13, 2017 - 2:29 am

Also want to tell you that the link of post thanks plugin in this page is broken, please check it

Yellow Swordfish
Glinton, England
Member
Oct 13, 2017 - 2:48 am

It actually looks like it may have been cut off at the top and the 'X' is hidden off-screen. This should not happen but your site may be reporting an incorrect display size. Does it work with a smaller image?

By the way - you can also close it using the ESC key...

Yellow Swordfish
Glinton, England
Member
Oct 13, 2017 - 2:50 am

Thanks. We will investigate. As a recent blog post said - we are using a very early 'alpha' of 5.8 so we do expect a few issues. Will get this fixed up..

Whoops! Misunderstood. I see it now. Thanks for the tip.

Jacky New
Member
Oct 13, 2017 - 3:23 am

Hello Mr Yellow ,thanks for your prompt reply, thank you
Now I try another picture, it has a smaller size, here , it 's normal now, so should I set up the limit length of the uploading image ?  Which length it usually be ?

Yellow Swordfish
Glinton, England
Member
Oct 13, 2017 - 3:45 am

It could be one of two things. Are you able to give me a link to a page that has the oversized image so I can take a look?

Jacky New
Member
Oct 13, 2017 - 3:54 am

https://rimz.store/rimzclub/sh.....shoutouts/

thank you!

Yellow Swordfish
Glinton, England
Member
Oct 13, 2017 - 6:14 am

OK - try this...

Go to the forum admin > themes > Custom CSS - and enter the following rule:

.ui-dialog { z-index: 999 !important; }

which should fix it for you.

Mr Papa
Simi Valley, CA
Member
Free Members
Oct 14, 2017 - 5:23 pm

also just for additional info, you can also hit escape to close it...

Jacky New
Member
Oct 15, 2017 - 1:48 pm

Thank you, Mr Yellow and Mr Papa,
Just got another question, is it possible that after a user registered for a member, it redirects to the forum profile not to wordpress profile, a friend tells me this makes him confusing, that he need to face to the woocommerce profile while registered in a forum.

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