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Crashed my forum with plug in "Who's Online"

EL Elsa
Elsa
Member
Member since May 2013
119 posts
Jan 31, 2014 · 7:42 am · Edited

plug-ins-crop.jpgI installed the “who’s online” plugin and crashed my forum.  I can’t see and of the plugins, so I can’t deactivate it.  How can I resolve this – thanks.

 

Update – the gal who helps me (I am non-technical) says she found the folder with the plug-in files, but when she tried to delete it, it wouldn’t let her.

plug-ins-crop.jpg

3 Answers

New Answer
YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Jan 31, 2014 · 8:18 am

Check your wp-content/forum-plugins/ folder for this new plugin. The folder name it is in should be ‘online’. If it has a number after it (like ‘online-1’ for example) remove the dash and the number and then all should be fine.

if that is not the problem then it could simply be a corrupted download which do happen to everyone now and then so you could try re-downloading, unzipping locally and copying the folder up manually.

If all else fails then simply removing the folder will automatically deactivate it…