Support Forum

Errors with Thanks plugin

GO gorky5
gorky5
Member

Hi Steve/Andy. I’ve been seeing a couple of errors with the Thanks plugin following the recent updates. I’m not sure if it’s to do with my setup or a bug in the plugin, but I thought I should flag it here.

When a member thanks someone they get an error message:

The following users say thank you to X Person for this useful post:

Y Person

Fatal error: Call to undefined function sp_mycred_process_points() in /problem-with-post-edit-buttonome/bbfuture/public_html/wp/wp-content/sp-resources/forum-plugins/post-thanks/library/sp-thanks-mycred.php on line 47

The error message disappears when the page is reloaded. However, the Thank button also vanishes for all other forum members for that message, meaning only one person can ever leave thanks.

Edit: I’m running the latest versions, Thanks 2.1.1, SP 5.4.2 and WP 3.9.

12 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

I am swearing softly under my breath for being stupid…

I promise an update in the next 2 or 3 hours…

GO gorky5
gorky5
Member

Thanks Andy! I know how complicated SP has become, so I’m not surprised some things slip through the net with each update. It’s great that you’re so proactive with keeping things working.

YS Yellow Swordfish
Yellow Swordfish
Member

You know the real problem is the testing. There are just so many combinations – well infinite if you include WP themes and other plugins – you think you have covered all of the bases and then you realise of you turn this thing on then that thing stops working!

I appreciate your patience and encouraging words.

Keep a watch out in the updates panel…

GO gorky5
gorky5
Member

Got the update. If the plugin was installed on this forum I’d hit the Thank button. But it isn’t so I’ll have to say thanks properly!

YS Yellow Swordfish
Yellow Swordfish
Member

smile You’re welcome. Sorry for the inconvenience. And thanks for spotting the problem so quickly…

MP Mr Papa
Mr Papa
Member

an update to mentions was pushed out this afternoon to fix this… sorry!

MY My
My
Member

I don’t know if it’s in any way related to this issue, but I just upgraded WP & forums on my site (not the one I updated the other day) and if the thanks plugin is activated it stops the forums from working properly AND it prevents my WP plugins admin page from loading as well, took me ages to track down that the problem was caused by the thanks plugin.

Interesting to note that on this site I have cforms running and tinyMCE is working fine – so I’m about to disable the thanks plugin on that other site and see what that does when I activate cforms again

YS Yellow Swordfish
Yellow Swordfish
Member

are you sure that the thanks folder in the forum-plugins directory name has not been suffixed with a -1 or some-such which WP will put there under some circumstances and will cause havoc?

MY My
My
Member

I even tried deleting the plugin via ftp then downloading a fresh copy an installing via the forum admin. Didn’t help

MP Mr Papa
Mr Papa
Member

I think you missed Andy’s point though (it its what is occurring)…  the problem would be the directory name of the plugin AFTER using the forum uploader (actually uses the wp uploader)…  you need to check the name of the directory and make sure its post-thanks with no numbers…  or since you deleted via ftp, just upload the directory via ftp…

if its still occurring after ensuring proper directory name, then we need the info from the error log as to why its dying…

we have at leas 3 folks who have confirmed post thanks is working properly with the release yesterday…  there was an issue with the button disappearing… so fixed and confirmed there is not a general issue as yours with post thanks… so have to narrow down what is going on locally…

MY My
My
Member

i should have started my reply with … “I checked that and….”

Yes, I did check the directory name, it was fine.

I have to get some sleep but I’ll get back to this in the morning

MP Mr Papa
Mr Papa
Member

okay, we will be here…  firs step is check the error logs – will be something if the admin page is stopped from loading…  and verify its version 2.1.2 of post thanks…

have a good night sleep!