Well I guess the first thing to ask is which version of IE as there is no testing performed on anything older than V7.

And no – there should be no problem with IE so it is almost certainly going to come down to a script issue on your site and – if it is working Ok with other browsers – possibly a script that is being loaded by your theme or another plugin that is only loaded when IE is detected as the user agent.

This has been a common method in the past to overcome deficiencies in IE so it is possible. If we can have a link to your site we can inspect what is being loaded to see if we can spot anything. If it IS something only being loaded for IE then I wont be able to spot that as I only have a Mac available but Steve would be able to look tonight I am sure.

IE9 is our browser and I sure do wish I could give you our web address, but it’s an internally hosted blog.

Bah.

A script issue…

Any suggestions on how I can test that? I disabled all the plugins, but not sure how to deal with the scripting you mention.

Thanks so much for your input.

Eric

Well – if you are willing – probably the quickest and easiest thing you could do would be to load up a topic so that the uploader in on the page. Then go to the browsers ‘View Source’ menu option (not sure where that is on IE) and this should open up the generated html in a window. If you copy that and paste it to a simple text file you could email it to me and I can look at what scripts are being loaded. You never know – i might spot something!

if you want to do that send it support at simple-press dot com and I can take a look.

Thanks so much!

I’ll do that tomorrow morning as I have to leave now.

Much appreciated.

you could also try a quick temp switch to the default wp theme and see if that makes it work…

or post the link too as I have IE access – just Andy doesnt…  emailing the source is still good idea…

Gentlemen,

I emailed the txt file as requested to support…I also tried switching the themes and that was a no go.

Excellent suggestion though.

Weird that it doesn’t seem to be a plugin, it’s not the theme (magazine premium) and it only happens on our internally hosted site. I’m not savvy enough to understand where the problem lies, although it seems clear the issue is ours alone. Hopefully the text file clues you in.

Eric

Nothing odd jumps out in the source except for javascript at the very bottom that is coded using the $ vs jQuery…  the $ can cause problems in wp…  but not usually just limited to IE ad its an IE 8 check…

so couple things to try… 

when you disable all the other plugins or switch to the wp theme, did you clear your browser cache afterwards?? IE is notorious for hanging on to cached js in particular…

Is it possible to use the IE developer tools if you are not using them now?  http://www.microsoft.com/download/en/details.aspx?id=18359 with them you can make sure the cache is empty…  AND more importantly, you check the console for js errors when you click on the Add Files button… might give some more info since we cannot view the page and the issue…

Well, I appreciate the responses.
Nothing yet although we have discovered that chrome works, IE9 64bit works, but IE9 32bit does not.

Too bad 32bit IE9 is our default.

The IT guy is trying to figure out if he’s changed a setting to IE9 via group policy that may be affecting our ability to upload an image. So no news, yet, but if anyone is aware of what might be different between IE9 64bit and 32bit that would affect our ability to upload images let me know.

In short, I hope someone tells me “hey stupid, push this button and everything will be fine….”

Sorry, I am not aware of any difference…  must admit I have not seen a 32 bit version of IE in a long time since 64 bit machines have been around…

I do see some issues with flash adobe not working in 32 bit versions when I google around… can you tell me what runtime you get for the uploader?  with attachments form open, hover over the funky/colorful icon in the upper left… it should tell you the runtime…  if its flash, that may be the problem….  flash is way down the list in priority, but perhaps your other ones (like html 5 or silverlight) are not available…

Silverlight is what we get. I already checked a few days ago to see if it’s the most current release….it is.

From one of our crack IT staff:

Good news and Bad news – I found a fix for the problem, Mr. Papas response combined with Steve’s (our other crack in house IT guy) reply triggered something I was seeing between chrome and IE 64 bit and that was chrome seemed to be using HTML 5 and IE 64 bit was using something else (I think flash but I thought flash did not work in 64 bit) – so anyway, I disabled Silverlight in IE 32 bit and voila, it works (that’s the kinda bad news).  As Mr. Papas said it uses a list to determine what to use for the upload and I think Silverlight must have a problem with this plugin so disabling it forced it to use something else.

I think the question is now why does it have a problem with Silverlight – but disable Silverlight in your ADD-Ons for IE and it should work now

So, anyone else have this trouble?

…one more thing. Now that we can upload images I can’t see them embedded in the forum. I can’t see a thumbnail either, just a default image icon to click on.

I hate to be so helpless here, but I can’t figure out what the settings should be.

Ideally the images would be displayed right in the forum.

Here are our settings, where have I gone wrong?

You got it working by disabling silverlight?  In the plupload plugin, there is a line that defines the runtimes and priority order:

                    runtimes : ‘html5,silverlight,flash,html4’,

so it tries html5 first and if problem, then silverlight, etc…  IE 9 64bit is valid html5 so must be something else with the old 32 bit version…  but you can change that order to try different run times…  I will open a ticket to get a filter on the runtimes so you can change it without a core code change…

as to the uploads…

default image icon?? what does that mean?

so please view the source and see what the image src file is…  look valid?  can you load that in the browser url itself(ie is that directory web accessible)…  images are stored according to your settings in forum – integration – storage locations…

Mr. Papa, thanks for responding.

One of our IT guys already rummaged in your plugin and changed the runtime priority, so we can continue to work with sivlerlight enabled. The weird part is that with silverlight enabled we could post on this forum, but not ours.

So our IT guy wondered if the silverlight script (plupload.silverlight.xap) located in (sp-resourcesforum-pluginspluploadresourcesjscript) needed to be updated on our machine. Also, we’re running wordpress on a virtual machine if that makes any difference.

In terms of our thumbnails I believe I have that sorted out too. I’m not sure how, but it’s working again.

One final question, I have images from my iphone that were emailed to my office. When I try to upload those .JPG files I get an error 105 – invalid file type message both on our forum and yours.

Any idea why?

Thanks for all your help. It really is appreciated.

Eric