Support Forum

Plugin Update errors

FI fiddlerman
fiddlerman
Member
Having a problem updating plugins today. Any ideas?

 

Updating Plugin Subscriptions (1/2) 
Downloading update from https://simple-press.com/download-manager.php?id=618&wpupdate=1
An error occurred while updating Subscriptions: Download failed. Service Unavailable

Updating Plugin Who’s Online (2/2) 
Downloading update from https://simple-press.com/download-manager.php?id=633&wpupdate=1
An error occurred while updating Who’s Online: Download failed. Service Unavailable

 

8 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

There could be hundreds of reasons to be honest. All it needs is for one server on route to ours (or indeed ours or yours) to be running slow or a little overburdened at the time.

The main issue when WP fails to make an update is that it sometimes creates the folder for the update (in the wp-content/uploads directory) and abandons it. When you try again it will create a new folder with the ‘-1’ appended which is, of course, incorrect. So worth just watching out for when you next try to complete the update.

FI fiddlerman
fiddlerman
Member

So what can I try now?

The funny thing is that I can’t find it in the folder. Who’s online or Subscriptions aren’t showing here. Am I in the right folder?

/wp-content/sp-resources/forum-plugins/search
/wp-content/sp-resources/forum-plugins/uploads-viewer
/wp-content/sp-resources/forum-plugins/topic-status
/wp-content/sp-resources/forum-plugins/topic-description
/wp-content/sp-resources/forum-plugins/tinymce-richtext
/wp-content/sp-resources/forum-plugins/template-tags
/wp-content/sp-resources/forum-plugins/tags
/wp-content/sp-resources/forum-plugins/syntax-highlighting
/wp-content/sp-resources/forum-plugins/report-post
/wp-content/sp-resources/forum-plugins/quicktags-bbcode
/wp-content/sp-resources/forum-plugins/private-messaging
/wp-content/sp-resources/forum-plugins/post-rating
/wp-content/sp-resources/forum-plugins/post-preview
/wp-content/sp-resources/forum-plugins/plupload
/wp-content/sp-resources/forum-plugins/online
/wp-content/sp-resources/forum-plugins/gravatar-cache
/wp-content/sp-resources/forum-plugins/google-sitemap
/wp-content/sp-resources/forum-plugins/custom-profile-fields
/wp-content/sp-resources/forum-plugins/captcha
/wp-content/sp-resources/forum-plugins/blog-linking
/wp-content/sp-resources/forum-plugins/admin-bar

IK Ike
Ike
Member

I might be wrong here but hey, the update process is not something I know much about..

I think when a plugin / theme is updated, the old version is completely removed and replaced. So it’s possible I guess that if the process has been interrupted or something has gone awry that it’s removed the old folders but not replaced them.

If I’m wrong, hopefully someone will step in and correct as I’d be interested to know.

Either way, might be worth trying to download them from our downloads page and update them manually through FTP?

MP Mr Papa
Mr Papa
Member

it is showing there…

/wp-content/sp-resources/forum-plugins/online

is the location to upload the new one… after downloading and unzipping, you will have a new ‘online’ directory…

FI fiddlerman
fiddlerman
Member

LOL, sorry, I was looking for who or who’s and missed online. I’ll just update them manually. No big deal. Was mostly curious why all of a sudden I couldn’t update them automatically on the back end.

Thanks

IK Ike
Ike
Member

See, I wasn’t being thorough and only checked for ‘Subscriptions’.. Although the same applies I guess!