Support Forum

pluploader Button Issue – Desktop and Mobile

MV Matt Vitelli
Matt Vitelli
Member

Hey Guys,

New member here, I LOVE simple:press, really great software!  and the perfect theme picked out for my site after alot of time.  Anyway you guys can take a look and let me know whats up?  I read some other posts and you said that the theme has to be fully responsive to work properly, it should be. 

Very thankful if you can help me out. Let me know when you need some more info.

Pluploader.JPG

41 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

sorry.. .what is the issue? Is this that you can add a file but not start the upload as the button fails?

MV Matt Vitelli
Matt Vitelli
Member

Hi Yellow Swordfish, yes….the start upload button does nothing.  I also noticed when i switch certain WP themes the add and upload buttons appear like actual buttons and do function.  Also, the thumbnails appear but currently the thumbnail doesnt appear.

Thank You!

YS Yellow Swordfish
Yellow Swordfish
Member

I strongly suspect that the WordPress theme you are using is loading the Bootstrap JavaScript library. Sadly, there are now several that do.

Bootstrap is NOT supported OR supplied by WordPress. Instead, WP supplies and supports the jQuery UI script library which is what Simple:Press uses. Bootstrap causes problems for the jQuery UI which is what you are  seeing.

They can co-exist but it is necessary to have the jQuery UI load AFTER Bootstrap. This can sometimes be achieved by going to the forum admin > Integration > Page and Permalink and turning on the option to load our JavaScript in the footer. If that is already turned on or does not resolve it then it will probably mean a code change is needed to your WordPress theme. Maybe the theme author can help.

MV Matt Vitelli
Matt Vitelli
Member

Yellow Swordfish,

THAT WAS IT!   That option fixed it!   Thank you so much, I was kicking myself for not getting the functionality of the site 100% first before the design aspect.   I owe you, thanks again!

coollaughsmile

TailsWCU

YS Yellow Swordfish
Yellow Swordfish
Member

Good news. Lucky it was that way around.

MV Matt Vitelli
Matt Vitelli
Member

Yellow Swordfish,

Got another issue, a user on a Galaxy tab (has tried 2 browsers) is getting the error “upload url might be wrong” when attempting to upload the pictures.

Any thoughts on that?  I can open a new topic if needed.  I’m not able to recreate the issue on my iPhone.

Thanks,

Matt V.

YS Yellow Swordfish
Yellow Swordfish
Member

I can find a reference to a message “Upload URL might be wrong or doesn’t exist” within the core plupload code (which is a third party script from the same people who created the tinyMCE editor). They just state it is an HTTP Error which doesn’t tell us much.

I guess there could be many reasons. If images, and you are able to upload images on other devices then clearly the location does exist. Are you sure other users can write to it? Might your host be protecting it in some way for all but you? Maybe an .htaccess rule or something…?

Alternatively – are there other things this user is having issues with?

MV Matt Vitelli
Matt Vitelli
Member

Thanks Yellow Swordfish,

 

Yeah its really a PITA….It didnt work on her Galaxy in 2 browsers, but worked on her iPhone….  Maybe its something with security settings on the tablet?  She said its 60 days old…so nothing that wouldn’t be able to support the plugin.

As of now there are no other issues that the user is experiencing.  Tough one.

MV Matt Vitelli
Matt Vitelli
Member

What about when trying to uploading a portrait image, the uploader changes it to landscape?

Thanks,

TailsWCU

YS Yellow Swordfish
Yellow Swordfish
Member

i don’t believe that is happening via SP. Can you try uploading such an image in a post on this thread so we can see?

MV Matt Vitelli
Matt Vitelli
Member

A couple differences, i couldn’t upload straight into the text box (auto insert into post)  I had to upload then select from the previous files uploaded, but it looks like it worked…

 

Pluploader.JPG
MV Matt Vitelli
Matt Vitelli
Member

Also, that was a screenshot, not sure if that has any different meta data than a picture in regards to the orientation?  I wasnt able to upload the picture i wanted to try since its over the 2mb limit.

YS Yellow Swordfish
Yellow Swordfish
Member

That sounds very much to me like there may be a conflict with another plugin dealign with uploading. Do you have any such plugin active on the blog side of things – or for any purpose in fact?