I’ve been desperately troubleshooting a rather odd issue and could use some help…a user first noticed it in our Private Messaging system, so I’ve started a topic here in Plugin Support but I realize the cause may be much deeper, so feel free to move this topic if necessary. Thanks in advance for any feedback!
A user reported that the Private Messaging compose field was not auto-populating a members name when typed. See screenshot below, member “megstamum” should have populated the field in this case. No matter what name the user types, she is unable to send a PM since the field never populates.
I could not replicate the issue with a couple different test accounts. So, I directed the user to perform the usual troubleshooting steps: clear cache, reset cookies, ensure js is enabled, try another browser, etc. Nothing worked. So the user provided me with her password, and here’s the kicker…
When I log in as this user, the PM Compose field does not populate. Period. The issue occurs in various browsers. When I log out and log back in using a different account, also using various browsers, the Compose function works just as expected. Log back in as that user, and it doesn’t work.
So: For one specific member/user, the Compose field does not work. I fear there may be other users experiencing this, but we have only had this one report, so far.
FYI: I also noticed that when logged in as this user, all forum pages load very slowly, and it takes a very long time to navigate between the member’s Profile tabs – compared to normal/expected load times of everything when logged in as other accounts.
I have taken various steps to try and fix this: cleared browser cache, cleared domain cookies, tried multiple browsers, deleted 100+ forum subscriptions the user had, Reset the Auths Cache, Reset Users Plugin Data Cache, Reset combined CSS & JS Cache, Flushed general cache, optimized sf database tables…and there is nothing in the error logs suggesting a cause.
What else can I do to determine why one member’s user account has this issue when I cannot replicate it using other accounts? Thanks again…
