so when it fails invalid user email, what is the ‘from’ email address?  it must match the email address or alternate email address of the user who has permissions to reply or create posts by email… please note, there are two permissions:  one to create new topics and one to reply…

have you looked at forum – permissions – manage permissions and verified users have permission to use pbe (create and/or reply) for the forum in question?

I think the ‘from’ address in the ‘invalid email’ instances was the one associated with the user in WordPress. But perhaps it wasn’t as I’m CERTAIN the later attempts (‘failed permissions check’) were definitely from email addresses in the WordPress user accounts.

Unfortunately (well…fortunately, actually), I’m going to be out of the office next week so I won’t be able to go back in and examine the various permissions until I get back.

We and our IT people have been struggling with this for a while without success. So any other tips you can offer would be greatly appreciated.

Thanks!

so couple things…

not sure how many forums you have, but each one must have a unique email associated with it for pbe…

for each forum you want to allow pbe, the users in question must be in a user group assigned to the forum with a permission set that grants create topic by email and reply to topic by email…  but default only admins would have that permission…

just to make sure that auths are correct, you could go to forum – toolbox – housekeeping and reset the auths cache…

has anyone, such as admins, been able to post via email?

also, we have made some nice improvements to pbe in the latest release… so would be worth upgrading to 5.3 and the new pbe, just to make sure no hidden issue there for you…

let us know what you find when you get back…

I’m not able to get this to work either. The email addresses are all in place, with identical passwords. I’ve tried both the regular mail server (domain) and ssl mail server configuration, using the port provided by my email client config. And I’ve even tried every combination I can come up with to test it. But no matter what I’ve tried, I get that the connection to the mailbox failed when I test it from the Email Settings panel. 

Checking in the Toolbox/Email Post Log says that Connection to mailbox failed. Anything else that can be tried?

The key to this really is to use a regular email client – NOT a web based email system – but something simple like Outlook on Windows or Apple Mail on a Mac.

Using that client – set it up to receive emails from one of the addresses you have assigned to a forum using a standard POP3 account.

using a different source – send an email to that address and then see if your client receives it.

The settings you need to set up that account are the same ones you need to enter in the SP admin panel for PBE.

Thanks Swordfish,

I’m in the dark on this. I’ve tried different things, but obviously am not quite savvy enough to grasp it. Now when I test the mail server connection, I get “Not all the required Post by Email settings found.”

I have the outgoing mail server port from my email client as the port – 2525. The feature isn’t vital for me, but it sure would be nice to get it working.

Thanks again!

Well the port is not the outgoing SMTP port. It is the incoming POP3 port you need. We are talking about receiving emails not sending them. Which is why I suggested setting up your email client to also receive these as a test.

Thanks Swordfish,

I have one of my email accounts for this domain working through gmail. I’ve used the same POP3 settings as that (port 110), but still get the same  – “Not all the required pbe settings found.” I had tried it before, but started taking stabs in the dark. 

That specific message should only show up if either one or all of server, port or password is missing from the option settings…?

can you post screenshot of the options page?  be sure to block out the password…

and remember that each forum needs a unique email address too…

Oh my… A bit baffling…

But I went ahead and deleted the password and retyped it. YAY! It worked. Thanks!

lol, quite odd! but glad its working now!