sounds like a js conflict then since the wp jquery autocomplete library is used for that functionality…

see: http://codex.simple-press.com/codex/faq/troubleshooting/what-is-this-jquery-conflict/

if you provide a link, we can take a quick look at site for obvious conflicts…

Thanks. 

Private messaging system link:

http://fotoloco.fr/forum/private-messaging/inbox/

To connect, please click on “Connexion” in the top right of the screen

User and pw: yop2000

regards,

Blaise

hmm.. oddly the ajax response from jquery autocomplete is returning the whole site… something corrupting the json reponse… not sure what…

are you running any security plugins or mod_security on your server?

Hi,

I’m running WP Better Security plugin but not mod_security. 

Here is my php error log extract:

[Wed Oct 09 22:33:17 2013] [warn] [client xxx] mod_fcgid: stderr: PHP Notice:  Undefined index: sfkeywords, referer: http://fotoloco.fr/forum/private-messaging/inbox/
[Wed Oct 09 22:33:18 2013] [warn] [client xxx] mod_fcgid: stderr: PHP Notice:  Undefined variable: title, referer: http://fotoloco.fr/forum/private-messaging/inbox/
[Wed Oct 09 22:33:18 2013] [warn] [client xxx] mod_fcgid: stderr: PHP Notice:  Undefined variable: change, referer: http://fotoloco.fr/forum/private-messaging/inbox/
[Wed Oct 09 22:33:20 2013] [warn] [client xxx] mod_fcgid: stderr: PHP Notice:  Undefined index: sfkeywords, referer: http://fotoloco.fr/forum/private-messaging/inbox/
[Wed Oct 09 22:33:20 2013] [warn] [client xxx] mod_fcgid: stderr: PHP Notice:  Undefined variable: title, referer: http://fotoloco.fr/forum/private-messaging/inbox/

etc...

I get this for every page of the forum. 
Upgraded to latest version of Simple press and private messaging inbox.

those are harmless notices…  not errors…  and we take care of them when they are found… in fact, those are already handled in the next version in development…

can you disable the security plugin and see if it makes any difference?

Hello,

Still no success.

I desactivated temporarily WP Better Security and it made no difference at all. Still no auto-complete in the “select from members” field.

Is there any work-around to using this field?

for there to be a work around, would have to know the issue…  this is a one off condition so just need to work through it…

I will be out most of the day and Andy is on vacation so a slightly delayed response, but plan to investigate more tonight or tomorrow…

if you had a chance a couple quick tests would be to switch to default wp theme and see if it works.. if not, then deactivate all other plugins and see if works.. if so, then reactivate one by one until it breaks… then at least we know the conflict and how to proceed…  we just need to see what is munging the json response…

Hi,

I understand the benefit of running these tests, but I have a development team working around the clock on the site and it will not be easy short term to conduct either of these actions. I will try this, but not immediately. 

Any other suggestions in the meanwhile would be most welcome.

kind regards

Blaise

well, we need to understand what is conflict with the wp jquery ui autocomplete…  we have no other reports of the autocomplete now working, so its quite hard to trouble shoot on sites that do no exhibit the problem (just yours currently)…

It doesnt help you, but I am sick today and Andy is on vacation so our response time is down…will try to do some further work as soon as I can…

Hi Mr Papa,

I hope you are now feeling better.

I activated the default theme twenty thirteen and the plugin worked. I was able successfully to see the autocomplete in action.

So we’ve narrowed it down to a theme problem.

Any suggestions?

thanks

Blaise

so its probably some js that its loading…  maybe changing the order can help…  on forum – integration – page and permalink, try loading the forum js in the footer…

are there any theme options regarding js loading?

Hello,

Still no success.

I tried activating the loading js in footer as described above, cleared the cache, tried 3 different browsers but still without success. It currently is activated.

There are no theme options regarding JS loading. 

You support is much appreciated.

Blaise

There looks to be about 8 js files loaded by the theme…  Next step for me would be to see which one is causing the issue…  in the theme, where they are loaded, I would one at a time comment out the loading and see if you can figure out which on to dig into further…

note, not including one may cause issues with your theme operation, so its only a test…  then we can try to isolate further…