Support Forum

Private Messaging Auto Complete not working for me

MA Maximillion
Maximillion
Member
Member since Mar 2012
59 posts
Apr 2, 2017 · 5:08 pm · Edited

Hey guys,

First of all – longtime user and I do love Simple:Press. I’ve had it installed on my site for a few years, had a ton of the SP plugins running (including Private Messaging among them). Well, a long story short, we had a bunch of server problems that had nothing to do with SP. The end result was deactivating SP for a while and sorting out the site hosting issue.

That day for a new host finally came and I got the latest version of SP to install. I also dropped all my old plugins in the sp-resources/forum-plugins folder. From there I did a new install of Simple Press and updated all the plugins.

Thing is – when I activated Private Messaging I couldn’t send any messages since the autocomplete wasn’t working. I couldn’t even directly enter a name without an error. I then went and switched themes, turned other plugins on and off and tried a ton of browsers and got bupkis. Autocomplete just would not work.

Saw this thread https://simple-press.com/support-forum/sp5-plugin-topics/pm-plugin-problems-after-the-last-update-to-version-2-3-1/page-4/

But I’m not really having those exact problems. This is a new hosting site with a clean DB and fresh version of SP. Also – we don’t have any caching plugins running.

Any thoughts as to what might do the trick here? I will say the only thing not totally fresh as far as I can tell is the ‘install’ of Private Messaging which was updated to v 2.4.2 when I installed SP anew.

Max

8 Answers

New Answer
MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Apr 2, 2017 · 7:49 pm

so what versions?  5.7.4 of sp?  which version of wp?

have you checked the php error log on your server?  and also forum – toolbox – error log…

MA Maximillion
Maximillion
Member
Member since Mar 2012
59 posts
Apr 2, 2017 · 9:44 pm

Mr Papa said
so what versions?  5.7.4 of sp?  which version of wp?

have you checked the php error log on your server?  and also forum – toolbox – error log…  

Thanks for the reply.

  • SP Forums are  v 5.7.4
  • PM Plugin v 2.4.2
  • Word Press v 4.7.3

Nothing in the Toolbox log, I cleared is and restarted the plugin to re-check. Nothing came up. Check the PHP Error log and nothing there too. 

I reverted WP themes, turned on and off plugins. Didn’t see any change. Tried all the major browsers too.

Max

MA Maximillion
Maximillion
Member
Member since Mar 2012
59 posts
Apr 2, 2017 · 9:48 pm

As a side note – I can browse the members and send myself a PM (did this as a test). So the system seems to be working. It’s just the Auto-complete part.

Max

MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Apr 3, 2017 · 12:16 am

do you have link to site so we can check for conflicts?  we wont be able to pm, but should be able to see if any obvious ones…

also, when trying to get the autocomplete, what is reported in the browser console?  in particular, for the ajax response…

MA Maximillion
Maximillion
Member
Member since Mar 2012
59 posts
Apr 3, 2017 · 3:53 am

OK – got it to work. I was browsing the members page and noticed the Admins had the little PM icon but none of the Members did. Sure enough, I tried typing an Admin’s name in the autocomplete and it worked. Then I had the bright idea to check permissions…..

and….

well….. HAHAHAHA! DANG IT! Didn’t know I needed to do this! 

Oh well. Thanks for the reply though!

Max

 

YS Yellow Swordfish
Yellow Swordfish
Member
Member since Nov 2008
16,437 posts
Apr 3, 2017 · 4:12 am

A little bit our fault for not asking the obvious question! We would have assumed it was turned on. Good find and glad all is now well. Thanks for updating the topic.

MA Maximillion
Maximillion
Member
Member since Mar 2012
59 posts
Apr 3, 2017 · 4:20 am

Oh no worries. That one was on me for sure. It was a good go around though since I was re-familiarizing myself with the forums. I like the new stuff I’m seeing!

My site forums were down about two years and I am happy to see them back up with Simple:Press!

Max