Support Forum

Start Upload button not working

SA Samantha
Samantha
Member

Hi –

I’m using the file uploader plugin, and the “start upload” text button is not working.  I’m able to use the “Add Files” text button right next to it, but I can’t get the files to actually start uploading.

My buttons don’t look like yours, as you’ll see in my screenshot.  Why do you suppose this is?  

I’m using a Mac, and I’ve tried this on Safari, Firefox, and Chrome and all browsers exhibit the same behavior.  The tooltip changes from an arrow to a select icon so it recognizes there is something there, but clicking on it does nothing.  All my plugins are up to date.Screen-Shot-2016-10-26-at-6.41.23-AM.png

Any ideas?  This is causing some problems for my instructors.

Thanks!

8 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

This is almost certainly going to be our old friend the ‘Bootstrap’ library which I always have to tell people is used by some theme and plugin authors but is NOT supported by WordPress and tends to have a negative effect on the jQuery UI library which IS supported.

However, I have to assume you have been using the File Uploader for some time as it is not in your download log so – if that is the case, the main question is what has changed to add BootStrap. New WP theme? Updated theme? new plugin?

SA Samantha
Samantha
Member

Hmm…  I use Avada and just updated everything to Avada version 5.  If this is Bootstrap causing issues, are there any workarounds?

Thanks!
: )

YS Yellow Swordfish
Yellow Swordfish
Member

It would firstly be useful to know if Bootstrap is genuinely the problem. We seem to hear a lot about Avada and things breaking (not just Simple:Press) so ensuring we are in the right track is the first step. If you know how to search through the Avada theme files on your server looking for a Boostrap JS and Bootstrap CSS file then please see of you can locate them.

If not – run a page and look at the source being generated and search that for references to Bootstrap. Let’s make sure it is present.

SA Samantha
Samantha
Member

Hi –

I did find a bootstrap.js file.  I don’t see a bootstrap.css file, but that doesn’t mean it’s not there – I just haven’t been able to find it (yet?).

– Samantha

YS Yellow Swordfish
Yellow Swordfish
Member

The important thing is to have bootstrap load BEFORE the jQuery UI library. There are quite a few posts in this forum on this matter as Bootstrap is getting used more and more. We are hoping that WP will one day properly support it of course.

So first thing to try is on the SP integration > Page and Permalink admin panel – load JavaScriot in the footer. See if that helps at all. There is a small chance that it might,

MP Mr Papa
Mr Papa
Member

and it would be just bootstrap js (not css)…  we have logic in there to ‘correct’ these bootstrap stuff and is generally working…  so trying @yellow-swordfish suggestion first would be the way to start…

SA Samantha
Samantha
Member

Hi –

Thanks for the suggestion.  I did turn on the “load javascript in footer” and reloaded the forum, and also tried clearing the caches, but no luck. I also tried Safari and Firefox, but it’s the same in both.

Anything else I can try?

Thanks!
Samantha

YS Yellow Swordfish
Yellow Swordfish
Member

The problem is that any code change would need to be re-applied to any future updates to your WP theme unless it is possible to talk the theme authors into making a permanent change. That would be ideal of course.

Can you give us a link to your forum so we can see the JS load ordering?