As so often happens seems to be working fine for me here.

Can you try adding another one and keep a close watch on the little yellow popup that will tell you if it  saved properly or not. If it fails it should tell you what happened.

The yellow box says identities updated, but what I filled out in the administration page disappears whenever I press the update identities button.

When I go to my edit profile page where all my identity options are, my new identity doesn’t show up.

No. It wont show up if it is not being saved which clearly it is not despite the message.
Two quick questions….
Do all other areas appear to work OK?
Have you uploaded any other items in the admin – like custom icons for example? And if so have they worked out OK?

All other aspects of my forum seem to work fine. I went ahead and tried to upload a custom icon today for the forum and that worked, no problem.

Here’s my website: http://playingwithsuperpower.com/forum/

I’m truly stumped.

Hey Robb,

Are you getting any errors in your PHP error log (server) or the SP Toolbox error log? Not notices – just errors.

The last error in SP Toolbox was in November. Nothing since then.

There aren’t any error logs on my PHP either.

try again with the browser console open…  you will see an ajax response in there when you save…  expand it and see what the response or html returned was….

what was the name of the file?  was it a valid unix file name?

This is what it says: GET http://playingwithsuperpower.com/wp-content/sp-resources/forum-identities/retro_mario%20icon%206.png  [HTTP/1.1 404 Not Found 1139ms]

so if you go to forum – integration – storage locations, what do you see for the forum identities storage location?  is the location found?  and the location writable?

It says the location is found and is writable, same as all of my other folders.

I noticed there is a forum identities folder in sp resources just for the images and there is the plug-in folder itself in the sp plugins section. Should the forum identities images folder be in the identities plug-in folder?

No, the forum identities folder in sp-resources is supposed to be there. Unfortunately I don’t have any further suggestions myself though so will have to wait for assistance.

Is it possible to get the previous edition of the add identities plugin to see if that would work?

We can sort one out for you but I don’t believe it will make any difference. I have used the latest without problem and have been working with a user just yesterday who had no problems with it.

The image upload routines that are used here are pretty standard and used in all other backend uploads (and Avatar on the front end), That is why it is worth investigating the server side of things which seem to be the more likely source of the issue.

I realise you have a write and read tick mark against the folder but could you check with your host if there is any reason why this can not be written to?

And just perhaps, in case this is a weird issue, to at least discount it – try with an icon that has a filename composed only of standard characters – no spaces.

Thank you Yellow Swordfish! Changing the file name of the picture to one with no spaces and only standard characters worked!

However now I have another problem.

I’ve set up the special template function. The icon displays where I want it. I entered the address of my user page for this particular site in the proper identities slot on the edit profile section.

However when I click on the icon, it goes straight to the homepage of the base url I entered in the plug-in’s admin page, not my user page as the default identities would do.

How can I fix it so that when I click on the icon it goes straight to my user homepage and not the base url?