on forum – components – subscriptions, have you enabled forum subscriptions?

and just to make sure, you are looking on group view, correct? (you mentioned forum view)…

Thank you for responding Mr. Papa.

Yes I have enabled subscriptions under components. I have attached a screenshot below.

My only mention of “Forum View” would be when viewing the main forum (as opposed to a sub forum or topic) as that is where the heart symbol should appear. Users, on my board, are still unable to subscribe to forums even though it has been enabled in subscriptions as well as in permissions. Any help would be much appreciated.

Thank you.

Well we better get this straight just in case…!

‘Group View’ is the first, opening page of the forum. The one with the Forum Groupings and the forums within those groups listed underneath each one, Is this where you are looking?

Yes it is. I am looking at the main page that shows all of the “Groups” within my page and their subordinate forums and sub-forums within those groups. This is the place where I can see the forum subscription “heart button” when logged in as an admin. None of my other users can see this button (when viewing groups) but they can see the individual topic subscription button on the bottom of each topic. I have made sure that subscriptions are enabled in the permissions for the user groups of my board users. 

I have a user account that I created specifically for testing this and as such I am certain that I am viewing the correct page. The account I am testing is in a group with “Full Access” on my group and the “Full Access” permission set has subscribing enabled.

Let’s take a look from a different angle…

When logged in as this user with these permissions – if you click on the profile button at the top and select the subscriptions tab – do you get the forum subscriptions as a panel option there?

Unfortunately no i do not. When logged in to my test user, in the profile under the subscriptions tab, I see “Subscription Options” and “Topic Subscriptions”. Nothing more or less.

OK – and just to complete the picture if – while in the profile – you click on permissions and view one of the forums – do you get a tick or a cross against the permission to subscribe?

I see a circle check mark on the ability to subscribe to forums. Screen snippet for reference.

Curiouser and curiouser!

I guess my next question – and I should have asked this earlier – is what SP theme are you using and which version?

Admired version 1.2.1. No pending updates anywhere. 

Why would the theme make the forum subscription button visible to admins and not to other users?

No sorry you have misunderstood. I was asking specifically about which Simple:Press theme you are using. For the forum display. This was I can check back and trace the code to see if anything else might be responsible.

I did, in the meantime, consider one thing to try however. Could you go to the forum admin > Toolbox > Housekeeping and click on the task to ‘clear the auths cache’. Might be worth a try to see if that resolves it…

My apologies. My Simple Press theme is: Default 1.2.7.

I went into the housekeeping section of the tool box and I have the option to “Reset Auths Cache”. I have clicked this and it does not appear to have resolved the issue. 

so this is the code that determines if the icon is shown (sorry if you dont understand php code):

    if ($subs['forumsubs'] && $spThisUser->member) {
        if (sp_get_auth('subscribe', $spThisForum->forum_id) && ((!$spThisForum->forum_status && !$spGlobals['lockdown']) || $spThisUser->admin)) {

the only option we have not looked there is the check for the forum locked down… can you verify that is not set?  the option is on forum – options – global settings…

if that is not set, please try this…  go to forum – components – subscriptions and uncheck the allow forum subscriptions option and save… then turn it back on and save again…

if neither of those help, the next step would be for us to add some debugging code and see exactly what is going on since this is a unique report not being experience by other users…

I do greatly appreciate all of your help. I have discovered and corrected the issue. 

The issue I was experiencing is that my main “Forum” was locked to prevent people from posting in it directly and requiring them to post in “sub-forums”. 

I completely glossed over this as a possibility until your comment about the entire forum possibly being locked globally. 

I have changed my permissions for the parent forum to disallow posts and that will work fine. 

Going forward would it be possible to allow subscriptions to specific “sub forums”?

Thank you again for your assistance.