On the subscriptions issue I did actually subscribe to three threads yesterday morning to see if anything happened in terms of email. Sadly none of those three threads has since had a new post so I am still waiting on that. If you want to make a new post to test this out then i am subscribed to the topics ‘Willy Weasals Nap of the Day’, ‘Introduce yourself’ and ‘Trainer trend of the day’.

But – as I believe we have said above – emails are the province of WordPress. Simple:Press emails are simply sent to the WordPress email system and if they are not being sent it is this that needs to be looked at. Simple:Press is a WordPress plugin that uses WP core code and routines.

On the permission front the best and easiest way really is to grant us SP admin capabilities so we can look at your data setup closely to see if we can see any issue. Access control of this nature is working just fine for all our other users including for us on this site and while I would be stupid to rule out a possible bug in the system these things more usually come down to the setup.

So no – I did not get the subscription emails. Are ANY emails being sent of any type at all?

Hi Yellow Swordfish

There have been updates now to the threads that you mentioned. Did you receive anything?

If i manually send a password reset email, from within WP, or someone requests a password reset they do get an email. If that is what you are asking?

You should have SP admin capabilities? Do you not?

No – as I confirmed above – no emails.

So – the only difference between a natively generated WordPress sent email and a Simple:Press generated WordPress sent email are the email overrides in the forum Options > Email Settings panel. I would investigate these to make sure they are (1) correct and (2) do connect to a genuine mailbox as some hosts will not process an email if the mailbox is phantom.

And no – the user created is a WordPress administrator but not an SP Admin. They are not the same thing. They requires the extra capabilities you set up in the forum admin.

the user you have Andy is now wp admin. Please check and see if there is anything you can help us with. Much appreciated

You are going to have to send login details again please. I clear my PM list regularly I am afraid.

In fact – to do this in the best way please PM credentials to both myself and to ‘Mr Papa’. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.

Thanks

Hi both,

Sent you both a PM with required information.

We have two lasting issues which I would really really appreciate if one of you could take a look in to this asap as it is causing major problems on our site and resulting in member cancellations E.g. it is costing me money

Thanks in advance for your help…

Permissions: I assume you refer to your user group named ‘free’. The ONLY forums that this user group is set up to see are ‘Phantom Lays’, ‘Final Score’ and ‘Super Tips. They have NOT been granted access to any other forums. I do not know if this is correct or not but it seems to run counter to what I believe you are saying you want – which is that these users should have access to all forums. If this is the case then you need to go through the other forums and add this user group in to the mix.

Emails: I am not sure if I can really add anything to this. As I asked above – if your email option  settings are correct (I see they are set to a ‘co.uk’ domain and not ‘net’ as is the site but I assume that is correct) and that they point to a genuine mail box then the problem must lie elsewhere. Note too that you have the checkbox checked for using the SP alternative new user registration emails as well.

I would suggest you turn OFF the email options (‘Use the following email settings’) on the forum email option form and see what happens.

Permissions: we had to give everybody access until we figure this out but the FREE user is added as a forum group permission. And the problem lied not in the fact that they couldn’t see all but those you mentioned, but that they couldn’t see the FINAL SCORE and SUPER TIPS forum even though they have specific forum permissions for this.

Email Subscriptions: testing to see if your advice works. Will update

So if you log in as a ‘free’ user – go to the forum profile > permissions and look at the available permissions for those 3 forums – what do you see about viewing them?

Ok. so permissions issue is solved by adding permissions to each forum individually. Yet i cannot comprehend why have forum groups permissions when it doesn’t really do what you want them to do.

Email issue still persists even with trying both of your solutions. What else can we try?

Jon Roberts said
Ok. so permissions issue is solved by adding permissions to each forum individually. Yet i cannot comprehend why have forum groups permissions when it doesn’t really do what you want them to do.

Adding a new user group/permission assignment to a Forum Group should trickle down to all the forums within the Group. I just re-tested that here and it functioned as expected. We also have no other reports of it failing. Sorry of it failed for you but if it did then that would be most unusual and worth looking at the error logs for.

However – you did say that this particular user group could not view the bottom three forums for which they DID have an assignment for and that would not be solved by adding the assignment to the other forums so I am still a little confused as to remaining issues.

Email issue still persists even with trying both of your solutions. What else can we try?

Which really brings us full-circle back to the start which is to say that this is a common WordPress issue. Or possible connected to your email mailbox processing. All SP does is call the wp_mail() function. By turning off those three filters we make no changes although there may be other plugins present also trying to change those filters of course.

In 99% of such cases – common within WP users – the plugin HGK SMTP – which we use here – has resolved all of their email issues.

Hi Yellow Swordfish

Thanks for your reply.

The forum permissions, i understand from my developer, are fixed. Thank you for your assistance with this.

Which, as you suggest, brings us back to the original topic and issue – the email alerts

As I mentioned in my PM to you both, wordpess seems to be working for ALL other email notifications. If a member request a new password, then they receive an email

I have also implemented HGK SMTP as previously suggested.

However, the problem persists. No email gets sent if they subscribe to a topic or forum. 

This is mission critical for me and will make or break the membership site so I urgently need a resolution somehow. I understand that it SHOULD work through your plugin but for some reason it is not for me.

Did you manage to log in with the credentials that I have provided on PM to check everything is set up correctly? Is there anything else you can suggest? I appreciate that this may not be a problem specifically with your plugin (but it may still be, unless you have 100% confirmed that it isn’t?), but with your experience in this area, I would appreciate it if you could put me in the direction of where to find additional solutions?

Thanks

Jon

I have no more suggestions at all I am afraid. Having turned off the check box in the email options you have severed any small influence SP has with the email sending process. I think it is worth repeating that we have no other users with this particular issue – it is either resolved using the correct settings or using the SMTP plugin.

I think if this were me I would be discussing this with my email provider/problem-with-post-edit-buttonost to find out what emails are getting through for sending and if there are any settings or problems doing so.

Mr Papa: Do you want to weigh in here? Do you have any other suggestions than this?

just want to reiterate something…  wp sends the emails not simple press – sure that was pointed earlier but just wanted to make sure…

I havent read through the entire 5 pages yet, but a quick look at your site, you are using digests for the subscriptions and forcing digests…  so users will not get a notification when a new topic or forum post is made…  They will get a single email once per day with a list of the topics that had a new post in them since that the last digest email…  now you are also including the post content in each of the digests so depending on the number of users and how busy you site is, this could be quite a load on your email server…

also, the digest email activity is kicked off by a cron job…  I do see that the cron job is listed in the list of current cron jobs so that is good… but it still relies on the wp cron system working on your server… do you know if it works?  you can test by making a test wp blog post but rather than posting it immediately, schedule it for 10 mins in the future… sometimes server configs or security plugins can interfere with wp cron…

also, look in your db… find the sfdigest table… any rows listed?  that is the list of waiting subscription updates to go out in the next digest cron…

once you have some of that info, we can further check if crons are working… or you can turn off digests or the force digest…