Support Forum

unread topic counter

SC Sean Corbett
Sean Corbett
Member

My counter for “unread” is not dropping once I read a topic. Also, if I click the button “mark all topics as read” nothing happens. It reset perfectly on this site when I clicked the button. Any ideas?

5 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

Are you using the SP Admin Bar plugin and are you the forum admin and are these posts still in the admin’s postbag? If they are then this would explain the difference…

SC Sean Corbett
Sean Corbett
Member

I am using the SP Admin Bar, I am the forum admin and I have no idea what the admin postbag is… 

SC Sean Corbett
Sean Corbett
Member

OK, I found the admin postbag and yes there are posts in there.. when I view a post from it the counters still stay the same.

SC Sean Corbett
Sean Corbett
Member

Ok, I found the empty postbag button and then pressed the mark all topics as read and the counters reset. Thanks

YS Yellow Swordfish
Yellow Swordfish
Member

This will only apply to forum admins but if there are posts in the ‘postbag’ they will always be added to the personal unread list until they are dealt with – marked as read/replied to etc.