Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
themes-topic
Errror after update - Yellow empty box -
Avatar
joon lee
Member
sp_UserOfflineSmall Offline
Apr 11, 2018 - 12:21 am

So, I updated our forum today and I see this error.

When I want to execute a command, the forum doesn't react to it. Usually there was a yellow box on top that shows the status, but now it's small empty yellow box. Now I can't even change the template because this empty yellow box pops up.

 

Screenshot-2018-04-11-13.13.53_preview.pngImage Enlarger

 

I can't even delete spam. When I click "delete" post, there is no reaction .

 

Screenshot-2018-04-11-13.17.22.pngImage Enlarger

 

Can you please help?

 

Please check the forum at our website. http://www.seoultouchup.com/forum

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Apr 11, 2018 - 2:12 am

from what version to what version of simple press?  what version of WordPress are you on?  did you also update anything else?  such as wp plugins or themes?  did you also update any available simple press themes and plugins?

perhaps trying going to forum - toolbox - housekeeping and try clearing the combined js cache...

Avatar
joon lee
Member
sp_UserOfflineSmall Offline
Apr 13, 2018 - 11:30 am

Screenshot-2018-04-14-00.26.33.pngImage EnlargerHello,

When I click to clear cache, it just shows this circle and the empty yellow box again.

Here is the install log.

5.7.5.2   14775 Release April 11, 2018 Seoul TouchUp
5.6.1   13700 Release December 20, 2015 Seoul TouchUp

and Currently we are on Wordpress WordPress 4.9.5

We updated every simple press plugins - with the simple press.

can you please help?

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Apr 13, 2018 - 12:07 pm

It sounds to me that something is interfering with the AJAX requests. When you updated SP was anything else also updated? WP Theme? Other Plugins? Or was something new added tom your site - a new plugin for example?

We are going to have to ask you to check in your web console for script errors. Open a page and then try one of the failed operations and see if anything gets reported.

If you have no experience with the console then this FAQ should help point the way: https://simple-press.com/docum.....r-console/

andy-signature.png
YELLOW
SWORDFISH
Avatar
joon lee
Member
sp_UserOfflineSmall Offline
Apr 17, 2018 - 2:45 am

Please check the attachment.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Apr 17, 2018 - 5:14 am

pWait in that message refers to an image file named 'working.gif' that should be located at simple-press/resources/images/working.gif - I see no reason why it should not be there. it would have been installed when SP was first installed and has not been changed or re-located since.

So please check that. Worth ensuring it is not damaged and is displayable as well. Try opening it in your browser.

The urls underneath that error message all have the term 'btastic' in them. I have no idea what that refers to. Can you please open it up so you can see the full url and paste that here in a reply?

andy-signature.png
YELLOW
SWORDFISH
Avatar
joon lee
Member
sp_UserOfflineSmall Offline
Apr 18, 2018 - 2:18 am

so strange - the empty yellow box is now okay after clicking others many times.

now another problem after the update. I can't delete a post Screenshot-2018-04-18-15.15.37.pngImage Enlarger

https://www.seoultouchup.com/f.....yaho0-com/

 

I need to delete spam posts. Can you please help?

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Apr 18, 2018 - 5:07 am

I could do with answers to the 2 questions in post #6 and then you need to repeat the instructions at post #4 as you attempt a delete.

Before you do this however, go to the forum admin > toolbox > error log and clear the log using the button at the bottom. AFTER you perform the delete operation, check the error log again and see if there are any errors. Note - errors are shown in pink - if there are any pink rows please copy and paste them along with the console report.

The other thing to consider is what else has changed on your site. You went a long time before updating to the latest SP version. Something is clearly wrong in the environment and is the cause of the problem This may be another out of date plugin for example, or a new addition that is not playing properly.

andy-signature.png
YELLOW
SWORDFISH
Avatar
joon lee
Member
sp_UserOfflineSmall Offline
Apr 19, 2018 - 9:53 am

Thanks for your help.

There's not any message in the console, after clicking the delete button.

I disabled all plugins (simple press, and wordpress) and I tried to delete the post, it still doesn't work. When I load this page, I see this message.

 

Screenshot-2018-04-19-22.56.24.pngImage Enlarger

All I can see is that when I enable plugins I see some plugin errors.

Can you please help?

Screenshot-2018-04-19-22.52.50.pngImage Enlarger

Avatar
joon lee
Member
sp_UserOfflineSmall Offline
Apr 19, 2018 - 10:02 am

Other buttons don't work as well - such as  "view edit history" "print this post" "quote" etc. etc.

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 649
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 618
Members: 17356
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10122
Posts: 79610