Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
themes-topic
refund/ not good enough
Avatar
Norbert J
Member
sp_UserOfflineSmall Offline
Aug 29, 2015 - 1:42 pm

Hi,

 

I copy the email from my gmail

 

I:

"i paid for platinum member but this forum not good enough for me. Every time i got crash and the more trouble. I tried with 3 premium" WP"theme but still problems. I do not need this problems, please let me know how can i get back my money?"

Support:

Sorry to hear that you experiencing some problems. Please see our membership/usage policy at:

 
 
 
which covers refund requests. If you would care to take your issues to the support forums we can see how we can best move forward.

 

 

I:

I Am sorry too,
We tried on 3 premium sablon and we got different problems.

I attach couple pictures

What we have to do? How can i get back my money? 

pictures: https://drive.google.com/file/.....sp=sharing

https://drive.google.com/file/.....sp=sharing

Image Enlarger

 

 

 

Support:

 

Good evening

 
I believe I did answer earlier and suggested that you start a support topic in the forums so we can look at the problem and get it resolved.
 
From you images it looks like two things,. one is probably an option setting in the WP integration panel and the other may be a script conflict which, most usually, is able to be fixed.
 
If you would open a topic on the issues and include a link to your forum page then we can almost certainly diagnose what needs to be done. This is, after all, whet taking out membership is for.
 
 
I:
I Am not sure why I have to open forum for this. This is the support email address

The site : http://forum.wiki.plus/forum/f.....mtema-1/3/http://forum.wiki.plus/forum/  I installed the premium theme, but you can see something wrong

Support

Very simply, because support is not provided via email...  too hard to do and does not potentially help others like the support forum does...

very easy to open a topic here:  https://simple-press.com/suppo.....me-topics/  and we will be quite happy to help you...

simple press team

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Aug 29, 2015 - 1:48 pm

lotta cruft here... takes more time to sort through and understand the problem... 🙁

first, you are delivering cached pages...  you need to exclude the wp page the forum is on from the caching... the cache plugin incorrectly handles the forum page as its dynamic...

<!-- WP Fastest Cache file was created in 0.77676701545715 seconds, on 28-08-15 23:16:15 Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)-->

you also seems to have a plugin (or maybe wp theme) that is trying to minify css into a single file...  and it is corrupting it...  can you disable that or exclude the forum css from the minification??

Avatar
Norbert J
Member
sp_UserOfflineSmall Offline
Aug 29, 2015 - 1:56 pm

I tired and this is not the first wp theme.
https://mythemeshop.com/themes/emerald/ with this absolute not working
now i have this https://themify.me/themes/responz

On the Emerald nothing worked.. Upload, settings , new topic...

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Aug 29, 2015 - 2:08 pm

I dont understand what your tried or why...  you are still caching the forum pages and overall css is minified (incorrectly)...  need to clear these two up first...

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Aug 29, 2015 - 2:09 pm

do you have a plugin called wpfc_minified??  its doing the minification...

and wp fastest cache is doing the caching...

can either be made to exclude the forum page/stuff??

Avatar
Norbert J
Member
sp_UserOfflineSmall Offline
Aug 29, 2015 - 2:13 pm

WP Fastest Cache is off now, nothing happens

Avatar
Norbert J
Member
sp_UserOfflineSmall Offline
Aug 29, 2015 - 2:16 pm

"

do you have a plugin called wpfc_minified??  its doing the minification…"

 

I dont have

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Aug 29, 2015 - 2:18 pm

so is this right url:  http://forum.wiki.plus/forum/

caching and minification is now gone (looks like minification was part of fast cache - hence the fc in the name I guess)... and theme is there...

Avatar
Norbert J
Member
sp_UserOfflineSmall Offline
Aug 29, 2015 - 2:24 pm

the problem is stayed
click the profile picture and scroll up

Avatar
Norbert J
Member
sp_UserOfflineSmall Offline
Aug 29, 2015 - 2:27 pm

and if i go to profile-> options-> attachment and i try upload something i got this:

https://drive.google.com/file/.....QQldZ/view

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 649
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 618
Members: 17357
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10123
Posts: 79613