Support Forum

Hi:

Can you clarify what you mean by "this site"?  Are you talking about your own site or about this site (simple-press.com)?

Thanks.

Hi:

Does the table '‘elsaelsa_wp.elsa_sfwarnings' exist in your database?

Hi:

Unfortunately, that error alone is not enough information to help. When does this error show up?  When you add a new topic or reply to one?  Or is it always showing up every time you view the forum?  Also, I assume the forum was working at one point?  So something must have changed before it stopped working - the trick is identifying what that change was.

When posting about an issue users who are trying to help would generally need to know:

1. The steps that cause the issue.  The more specific the better. Screen shots and videos work well at communicating what's going on and can short circuit a lot of back-and-forth messages.

2. Whether the issue causes the forum to not work at all or if the forum works but just certain features are not working.

3. Any error messages.  In particular, did you turn on your debug log flags and looked at what is in the debug.log file?

4. Any recent changes on the system (wordpress updates, theme and plugin updates etc.)

5. Your system configuration (maybe attach a text file with the contents of FORUM->TOOLBOX->ENVIRONMENT)

We have item 3 but not 1, 2 or 4 or 5.

Thanks!

Hi:

Its going to be really hard to troubleshoot something that isn't readily reproducible.  I assume you've tried to reproduce the errors your users are describing and have been unable to do so?  Is it the same group of users that are having the issue?  Or maybe they're all moving from the same subforum or to a different forum when the issue occurs?  (Basically what do the users have in common or what actions are they doing that might likely be the same).  Once you can get to the point where the issue is reproducible it is probably going to be a lot easier to resolve.

While I don't think you have a caching issue it doesn't hurt to clear all your caches (if you haven't already done so) since you did deactivate some plugins.

In the meantime I'm including some instructions below on how to turn on the wordpress debug flags and find the debug file:

Thanks.

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When debugging issues it is often useful to see what errors are being generated by WordPress.  Normally, these errors are not logged anywhere. However, a log can be generated by turning on WordPress debug flags in the WP-CONFIG.php.

The WP-CONFIG.PHP file is located in the root folder of your WordPress install and can usually be accessed and updated with any FTP client such as Filezilla.

Once you have the file open, you need to add the following items in it:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
 

It is important that you place these entries anywhere ABOVE the line with the words /* That’s all, stop editing! Happy blogging.  */

Save the updated file back to your server.  Once saved, the error messages will be written out to a text file called debug.log.

The debug.log file will usually be generated in the wp-content folder.  However, some hosts will move the file to a more secure location – in which case you will need to contact them to access it.   The file will not be generated until an error occurs.

You should try whatever actions is causing you an issue and then see if this file contains new data in it.  You can also delete the file completely before trying your operation – it will usually be generated again when an error or notice occurs (unless the host has remove file creation privileges for the webserver user account.

More Information
Read more about debugging in WordPress:

Using the WordPress debug log (Elegant Themes)

Debugging in WordPress (wordpress.org)