Hello:

Once you upload the smiley image, you need to do two things:

1. Give it a code – eg: “:mysmiley”.

2. You need to enable it.

If you’ve done those things, can you post an image of the similey configuration for us?

Also, not sure what you’re saying about the path.  Can you clarify that – what path are you seeing, where are you seeing it and what do you expect it to be?

Finally Are you running on a standard version of WordPress or a Multisite version?  Also, which version of SP are you using?  6.x?

Thanks very much!

Thanks for the reply

Simple press version 6.6.1

Only one website

simple press came with a few preloaded smileys – these do not work.  I also uploaded and activated a couple – once again, I see them as an option to insert in a post but after saving they are not there.

Path – when I click on a smiley this is what is inserted into the post

<img src=”https://livingdipfree.com/wp-content/sp-resources/forum-smileys/sf-laugh.gif” title=”laugh” alt=”laugh” />

that is most of the path to the file folde where the smiley’s are stored on the server minus one level.  When I manually add the extra level I do get and error icon with the name of the smiley.

Annnnd – interestingly enough – if I do a native WP smiley it does get dropped in with no problem.. For example “:)” works just fine

hmmm…it sounds like somehow your smiley files got installed in an incorrect folder.  If you’re not using WordPress Multisite then your files should be in wp-content/forum-smileys.  It shouldn’t be in wp-content/sp-resources/forum-smileys.

Can you attach a screen shot of your FORUM->INTEGRATION->STORAGE LOCATIONS screen?

Thanks.

ok – starting to make a little progress here – I think.  Looked at my firewall log today and I got a couple of 404 for smiley request – which was from me trying to post a smiley in a test yesterday.  This is what I got from the log.

Hope this helps – and thanks!!

update – tried the file path you sugggested – made the new folder and dropped a smiey in – still same result

Can you attach a screen shot of your FORUM->INTEGRATION->STORAGE LOCATIONS screen?

Here you go

Ok, so that folder is writable. 

So if the smiley files are in the wrong folder as suggested by the prior messages, you’ll need to delete them and then re-upload them.  Simply moving them in the file system will not work. 

What happens if you upload a new smiley, give it a code and then try to insert it?  Can you post an image of the new smiley configuration?

Thanks.

Also –  I figured out that if I add /public_html/ to the file source I at least get this screen shot – so it is actually finding the file and it has the right name but not the correct display

Should the folder not be writable?

tonight I can delete current smileys and reupload

As far as wrong path – see the second image I ploaded above.  It appears now that the path is correct when I added /public_html/ to the path and the smiley tried to load in the post but could not.

The path that Simple:Press will use is the one that is set in the STORAGE LOCATIONS screen and should be writable.  Not sure why you would need to add anything else to it.

ok – the path is correct.  I downloaded a new smiley/jpg tonight.  When I am in a post and click “smiley” all smileys are present – including the new one I just downloaded.  Same thing – I choose the new one, save post, and nothing is there.  What the heck is going on here?

And when I look in components – everything looks good – all smileys are listed as writable and in a location that has been found.

I talked to the page hosting company and they say they are not blocking anything.  Any other ideas?

latest update – talked to the hosting company again and they confirmed that everything looks good on their end.  In fact – he showed me that if you enter the path directly in your browser outside of simplepress it will be displayed – example below – copy and past in your browser and you will see a small smiley

https://livingdipfree.com/wp-content/sp-resources/forum-smileys/sf-confused.gif

Which is the same file path as this in the actual forum when I click on the same smiley – but it does not display

<img src=”https://livingdipfree.com/wp-content/sp-resources/forum-smileys/sf-confused.gif” title=”confused” alt=”confused” />

Come on really, really smart computer people – help me figure this out

Can you post a public link to a forum entry where the smiley isn’t showing up?

Thanks.