Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
plugins-topic
Admin bar won't update though my membership is current.
Avatar
Elsa Elsa
Member
Free Members
sp_UserOfflineSmall Offline
May 15, 2019 - 3:10 pm

simple-press-error.jpgImage Enlarger

 

Not sure what might be wrong. I am paid through into November. Thank you!

Avatar
SP Community Support
SP Moderator
sp_UserOfflineSmall Offline
May 15, 2019 - 3:37 pm

Hi:

You need to add your license key to the FORUM->TOOLBOX->LICENSE SCREEN.  You can get your license key from your ACCOUNT page on our site.

Thanks.

Avatar
Elsa Elsa
Member
Free Members
sp_UserOfflineSmall Offline
May 15, 2019 - 4:37 pm

Thanks. The payment is there but there is no licence key. Perhaps this is because I paid for SP to upgrade my forum?

Avatar
Elsa Elsa
Member
Free Members
sp_UserOfflineSmall Offline
May 15, 2019 - 4:38 pm

Never mind.  I see it there now. Thank you.

Avatar
Elsa Elsa
Member
Free Members
sp_UserOfflineSmall Offline
May 15, 2019 - 4:40 pm

Activated the licence but got an error updating:

 

An error occurred while updating Admin Bar: Update package not available

Avatar
SP Community Support
SP Moderator
sp_UserOfflineSmall Offline
May 15, 2019 - 5:45 pm

hmmmm....no idea why you would be getting that message.  However, I reset the download data for that item on our site so please give it another shot.

If that doesn't work you can always download it directly from our site.  Just login and then go to the product page for the admin bar - you should see a button allowing you to download it.

Thanks.

Avatar
Elsa Elsa
Member
Free Members
sp_UserOfflineSmall Offline
May 16, 2019 - 5:51 am

Sorry I've been slow to get back to you. The reset did not help but I was able to download and install the plugin, successfully. Thank you!

Avatar
Elsa Elsa
Member
Free Members
sp_UserOfflineSmall Offline
May 22, 2019 - 2:24 pm

I am having this problem again with "subscriptions".  I realize I should be able to download and install manually but every time I have to do this, I have to contact my webhost to increase upload limit. I can't leave it high because users are allowed to upload to my site directly. Basically, this is a pain. And as you can see, my licence is current.

I realize I have not paid for support but I did pay simplepress to change my forum over. I have never received the updates normally. I think this maybe your error to fix?

Thanks.subsc-error.jpgImage Enlargerliscense.jpgImage Enlarger

Avatar
SP Community Support
SP Moderator
sp_UserOfflineSmall Offline
May 22, 2019 - 3:54 pm

So, the license key is added to the subscriptions plugin on the license page and is activated but you're still getting the message that you cannot update?  If so, what happens if you go to the licensing screen and click the CHECK FOR UPDATES NOW button?  That should recheck your license key.

Thanks.

Avatar
Elsa Elsa
Member
Free Members
sp_UserOfflineSmall Offline
May 22, 2019 - 4:05 pm

Okay, that solved it. Thank you!

The key was entered in the main area / forum.  It was not entered in any of the plugin modules.  That should be part of your upgrade service or at least, let the customer know this is necessary.

But I'm a satisfied customer. Cutting and pasting now. 🙂

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 643
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 616
Members: 17343
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10117
Posts: 79590