Hi:

I can take a look at this.  But to do that I would need to log in as you which means I would need to reset your password. You can reset it on the ACCOUNT page later.

Let me know if this is ok and I’ll start to dig into this for you.

Thanks.

Actually, I think we might have resolved the issue for you. Can you try doing the download again and let me know if it works?

Thanks.

It did work. Thank you!

Great, glad to hear it!