Support Forum

Reviving this thread with an update since I first posted

1. Each moderator has their own unread post queue postbag so that when they read posts it's not removed from other moderators or admin postbag.
2. Ability to assign moderators to different forums and then moderators only see unread posts from their assigned forum/s in their unread posts admin queue postbag.
3. Get rid of iframes for Admin new posts queue & PMs – can't use these on iPhone
4. Ability for admins/mods to "suspend" a post for review. Particularly good for mods who are unsure if a post should be deleted – set post to moderation so that another mod or admin can check it.
5. Ability to edit posts from Admin new posts queue (can open in edit mode in a new window if it's not easy to do it within the queue itself.)
6. Batch processing for admin tasks. eg for:
   • moving multiple threads to other forums
   • deleting multiple posts within a thread
   • move multiple forums to other groups
   • set permissions for multiple forums
7. Batch processing for user tasks like unsubscribe.
8. Menu button for users to insert a youtube video and/or a paste HTML snippet for embedding videos from youtube or other sources without having to use full HTML mode which is confusing for some users.
9. Add users to a group via their profile.
10. One step banning – a special pre-defined group for banned members that gives them no access without having to add them to a group and be sure to remove them from other groups.
11. Option to ban by IP address.
12. Lock topics when posting a reply.
13. List user posts from profile instead of threads they've posted in. Basically a list of posts with just the first sentence (or x characters) from each of the user's posts with a link to take you to that post and/or thread a lot of other forums do this and it would be very very useful. Better results for searching topics a user has posted to. Instead of just listing the topics they've posted to (when a topic is 20+ pages long it could take an insane amount of time to find that user's one post) link to the direct post instead of thread. Show a list of posts with say 200 characters of each of their posts and a link to each direct post in a list.
14. Get rid of whatever inserts linebreaks after you post when you copy/paste text… that's really annoying!
15. Easier way to change domain names – right now there's a bunch of different things you have to change if you're moving your forum to a new address.
16. Ability for at least admins to see what thread a member is currently browsing (not a high priority).
17. Birthday Plugin that allows members to enter birth day/month and have a list of this week's birthday displayed at the top or bottom of the forum.
18. Prevent SF from stripping the <del> tag

Mr Papa said
#1 wow, very complex and not currently on roadmap...

#2 you can already assign specific moderators to specific forums... and even show that list on each forum... but afraid the postbase change will be similar to #1...

#4 interesting. first such request. can think on that one. (added a ticket for future consideration)

#5 on the list

#6 patch processing? not following... what kind of UI would that be?

#11  other wp plugins already do this. no need to recreate the wheel.

#13  some search improvements on the short term roadmap - not sure all of this but some... and a plugin could certainly do some of what you want

#17  still waiting for that first user contributed plugin! We had one, cubepoints, that user started and we ended up finishing... another is working on a thanks plugin...  birthdays would be a very simple one... (actually created a ticket - my whip it out myself)

#18  interesting. our allowed html tags list came from wp at one point. I see now that they have added it to theirs. so we could update ours too... (ticket opened)

but you can already make #18 happen and any other html tags you want to allow... in your spFunctions.php file add:

add_filter('sph_kses_allowed_tags', 'add_my_tags');
function add_my_tags($allowed) {
    $allowed['del'] = array('datetime' => true);
    return $allowed;
}

but I can open a ticket for this too...

#1   I know it seems complicated and maybe there's a better way to approach it, but I've never been able to get other moderators on board to help out because of this issue, I still need to be able to oversee everything even when I have other moderators help out so I don't want items marked off my "viewed list" essentially. If I recall correctly the postbag is diff since 5 and this is a bit different to the issue I encountered previously in that moderators don't even get a postbag, but it would be useful for them to have one, we have a very active forum and it's the only way you can review all new posts, there's just no other way to do it. If I could assign different moderators to different groups, it would make it so much easier to just assign moderators with their "own bit" to look after. As it stands it would be way too easy for moderators to miss something.

#4 This is something I would REALLY like - Seems (from an end user perspective .. ha!) that it wouldn't be all that difficult to implement given the ability to "hide" posts is already part of the system in terms of "posts requiring approval" If something can be turned off, it can't be too hard to turn it on ... right?   Also.. see the first post of this thread from forever ago I sometimes have debates get out of control and it snowballs until I happen to be able to log in and deal with it, having a moderator be able to temporarily hide the trouble posts "for review" would typically nip these issues in the bud before they get out of control.

#5 awesome would make my life easier.

#6 Ahh.... just some kind of select box when a moderator/admin is viewing a topic (or forum) that allows you to select a bunch of items and then apply a task eg, delete selected posts, move selected posts, suspend selected posts.... Alternately there could be a way to switch to "edit mode" that makes the select boxes visible, though that seems more complicated to create). 

#11 other WP plugins just prevent people from being able to use the forums? I don't want to block people from the entire site.. just the forums..

#17 wish I had the knowledge to be able to do it

#18 Thanks. I only noticed it when I went to post here... though when I thought about it I figured that might be a problem for linked topics that use the <del> tag, they would show up in the forum without the strikethrough.. which could be confusing.

Except that the can just register another account

1. Ability for admins/mods to "suspend" a post for review. Particularly good for mods who are unsure if a post should be deleted – set post to moderation so that another mod or admin can check it.

Mr Papa said

#4 interesting. first such request. can think on that one. (added a ticket for future consideration)

Any progress on this one? I've had no choice but to add some moderators so it would be really handy