It just means at the time you tried it could not find our server but I see nothing wrong at the moment, Have you retried?

Yes and every time I get “An error occurred while updating Simple:Press: Download failed. Service Unavailable“.

no clue… downloads and updates are occurring… server definitely available…

are  you running any security or firewall plugins or apps that might be blocking access to the simple press domain?

No – it’s really odd. I have 2 websites and it’s only happening with one. Using the same computer. What do I do?

As we haven’t had any other reports of this and if it worked fine on one of your websites I’d say it’s almost certainly down to something with your second website. Have you tried deactivating all other plugins?

Its also possible your IP for the domain has been blacklisted for some reason and as such blocked by our firewall..   if you want to pass the IP of the domain to us via PM, we can check (later tonight)…

you could also just download the plugin via our store page and upload via ftp to your server – ie a manual update…

Ike – same plug-ins are used on my other site.

Mr. Papa – same IP used as I’m able to download for my one site no problem but not my other. The site that it won’t work on is a newer site that I hired a company to rebuild. So they must have done something in the rebuild where it won’t update. I, and they, just don’t know what and I was trying to prevent paying them more money to figure out what they did (or didn’t do). They said they just did a copy and paste from my old site to the new one.

If there is no obvious solution on your end can you direct me how to do a manual update?

Thank you!

No the problem is definitely your end somewhere, We have had several downloads throughout the day.

Instructions are in our codex for manual upgrade: https://simple-press.com/documentation/codex/installation/upgrading/upgrading-version-5/

Hello,

I have done extensive testing on this and anytime my website tries to download the update file from https://simple-press.com/download-manager.php?id=728, it gets a 503 service unavailable response (see debug log below). The site is able to retrieve the XML file that there is an update, but the zip download just does not work. I tried a brand new installation of WordPress with nothing other than the Forum on a new subdomain of my site, and I got the same error when trying to update. I tried on another domain, and it updated fine. So it works on everything I try that’s NOT this one top level domain. It even works on the same server with a different domain. Is it possible that my TLD is blocked on simple-press.com’s network/firewall?

I have a test site I could send you the details so you could login and test on your end to compare against your logs.

I am fully aware that I can manually update this (and I will until this is resolved), but I am trying to benefit from the convenience of using the updating capabilities of WordPress, so I would like to get this working.

Thank you very much for your time and help on this.

Here is the debug response output from the package download attempt:

[13-Jan-2016 20:44:00 UTC] Array
(
[headers] => Array
(
[date] => Wed, 13 Jan 2016 20:44:00 GMT
[server] => Apache
[x-powered-by] => PHP/5.5.29
[expires] => Thu, 19 Nov 1981 08:52:00 GMT
[cache-control] => no-store, no-cache, must-revalidate, post-check=0, pre-check=0
[pragma] => no-cache
[set-cookie] => PHPSESSID=aa346d5d4e73641c20fa89539729e8fb; path=/
[vary] => User-Agent
[content-length] => 0
[connection] => close
[content-type] => text/html
)
[body] =>
[response] => Array
(
[code] => 503
[message] => Service Unavailable
)
[cookies] => Array
(
[0] => WP_Http_Cookie Object
(
[name] => PHPSESSID
[value] => aa346d5d4e73641c20fa89539729e8fb
[expires] =>
[path] => /
[domain] => simple-press.com
)
)
[filename] => /tmp/download-manager-hF2CV2.tmp
)

our firewall doesnt block domain, only IPs…  asked back in post 7 and  you said working on one but not the other, so dont believe the server is blocking… but will go through and make sure there isnt some sort of additional blocking I am missing…of course, you need to share the TLD… 😉

but as of now, its really a problem with just you – though once a year, we get a similar report but then they disappear…

I don’t doubt it’s just me; I’ve confirmed that by testing other sites. The domain that doesn’t work is sock-doc.com. My debug response has a timestamp, maybe you can check the logs for that time and see what happened to that request. Thank you.

unfortunately, our current logs dont go that far back… 🙁  seems like I need to work that…

Here is the debug output from an attempt made this morning. I also included a successful http request to wordpress.org.

[18-Jan-2016 14:24:55 UTC] Array
(
[headers] => Array
(
[date] => Mon, 18 Jan 2016 14:24:55 GMT
[server] => Apache
[x-powered-by] => PHP/5.5.29
[expires] => Thu, 19 Nov 1981 08:52:00 GMT
[cache-control] => no-store, no-cache, must-revalidate, post-check=0, pre-check=0
[pragma] => no-cache
[set-cookie] => PHPSESSID=806f2175b964319fa60fccefa44d4b3a; path=/
[vary] => User-Agent
[content-length] => 0
[connection] => close
[content-type] => text/html
)

[body] =>
[response] => Array
(
[code] => 503
[message] => Service Unavailable
)

[cookies] => Array
(
[0] => WP_Http_Cookie Object
(
[name] => PHPSESSID
[value] => 806f2175b964319fa60fccefa44d4b3a
[expires] =>
[path] => /
[domain] => simple-press.com
)

)

[filename] => /tmp/download-manager-IvRpTw.tmp
)

[18-Jan-2016 14:24:55 UTC] Array
(
[headers] => Array
(
[server] => nginx
[date] => Mon, 18 Jan 2016 14:24:55 GMT
[content-type] => application/json; charset=UTF-8
[connection] => close
[vary] => Accept-Encoding
[x-frame-options] => SAMEORIGIN
)

[body] => {“offers”:[{“response”:”latest”,”download”:”https://downloads.wordpress.org/release/wordpress-4.4.1.zip”,”locale”:”en_US”,”packages”:{“full”:”https://downloads.wordpress.org/release/wordpress-4.4.1.zip”,”no_content”:”https://downloads.wordpress.org/release/wordpress-4.4.1-no-content.zip”,”new_bundled”:”https://downloads.wordpress.org/release/wordpress-4.4.1-new-bundled.zip”,”partial”:false,”rollback”:false},”current”:”4.4.1″,”version”:”4.4.1″,”php_version”:”5.2.4″,”mysql_version”:”5.0″,”new_bundled”:”4.4″,”partial_version”:false}],”translations”:[]}
[response] => Array
(
[code] => 200
[message] => OK
)

[cookies] => Array
(
)

[filename] =>
)

Need to pass this one along to @mr-papa but the 503 is a little odd. after all – you are using the same url now on the forum as the updater was using during that request. And there s a steady flow of these checks being made successfully.

We will review the log and see if anything suggests itself however…