Support Forum
Hello,
I am a web designer. Recently my client (who had the website built and designed by someone else), asked me to fix their website because the following wasn't working on the forums (Simple:Press):
Problems using Forum have cropped up in last 10 days. Symptoms: buttons for IM Compose and Reply don't work. Buttons for Forum Add Topic and Reply don't work. Strangely, button for Quote does work. Same issues exist for all browsers I use (Safari [iPad, Mac, Windows], IE[Win 7 &8.1], and Chrome [Mac & Win].
Now, I understand that you need a Gold or Silver membership to get support...I've seen the reminder in almost every thread I've visited where others have had this issue. I kindly ask that someone help me with this, as I am not the actual creator or owner of the website - just someone who was asked to fix it.
I've went through and updated the website to the latest version of jQuery. This custom theme has never had issues with Simple:Press until recently (assuming the WordPress 4.1 upgrade). Any tips/ideas?
Problematic URL: nucanoe.com/forum/
I appreciate any and all help!
https://simple-press.com/docum.....-conflict/
Your javascript is a mess: double loading, loading from unsupported places...
YELLOW
SWORDFISH
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Yellow Swordfish said
https://simple-press.com/docum.....-conflict/
Your javascript is a mess: double loading, loading from unsupported places...
I know right! That's definitely not how I would've made the website!
Well, the theme developer is not reachable (for whatever reason, maybe passed away) that's why I was asked to fix the theme. Any ideas? I removed the references of jQuery and jQuery UI in the theme - no changes.
Thank you Yellow Swordfish!
lots of js errors still being thrown... multiple version of jquery being loaded too... this is the second:
<script type='text/javascript' src='http://www.nucanoe.com/wp-content/plugins/jquery-updater/js/jquery-2.1.3.min.js?ver=2.1.3'></script>
which is minified version of jquery conflicting with the wp jquery...
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Mr Papa said
lots of js errors still being thrown... multiple version of jquery being loaded too... this is the second:which is minified version of jquery conflicting with the wp jquery...
Thanks "Mr Papa". I did some tests and found that if I remove wp_footer from the footer.php of the theme, everything starts working again. Now, I know that's not really logical!
Also, it may cause a conflict (I couldn't find what you were referring to, btw) but it fixes a lot of issues - just not the MAIN issue I need fixed. So, if I sign up for some support will I get an actual solution?
It's a tough one because a lot of these issues are coming from other source(s), not Simple Press, assuming it's a standard SP theme - if not, try one. It might not be as simple as just one solution.
You shouldn't have to remove wp_footer as a lot of WP plugins will rely on it being there. Have you looked at WP plugins as a potential cause? If removing wp_footer is stopping some plugins from loading properly it could in turn be stopping the conflict - just out on a limb there.
Have you tried disabling all WP plugins except SP? Keep wp_footer in of course for this, and if it works, enable WP plugins one by one until you find the cause.
Ike said
It's a tough one because a lot of these issues are coming from other source(s), not Simple Press, assuming it's a standard SP theme - if not, try one. It might not be as simple as just one solution.You shouldn't have to remove wp_footer as a lot of WP plugins will rely on it being there. Have you looked at WP plugins as a potential cause? If removing wp_footer is stopping some plugins from loading properly it could in turn be stopping the conflict - just out on a limb there.
Have you tried disabling all WP plugins except SP? Keep wp_footer in of course for this, and if it works, enable WP plugins one by one until you find the cause.
Thanks for everyones help! Still having the issue. Client is mad!
At this point I have no choice but to pay...but will someone help me? Log in to the site and help me out? The only solution is removing wp_footer which is not logical.
I am sure you will find it understandable that members who have signed up for support do, obviously, get preferential consideration and that extra support needed to solve issues. Yet we have already broken our own rules by getting as far as post 8 on this thread in a non-support forum
So - as much as we would like to encourage you to sign-up and help the project continue into the future we may as well try one more thing. In the Simple:Press theme spFunctions.php is a constant define to set 'pretty' checkboxes on. Try setting it from true to false as we have had a few users for which this has caused an issue - probably because of a conflict with somethign else they all have commonly active
YELLOW
SWORDFISH
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Yellow Swordfish said
I am sure you will find it understandable that members who have signed up for support do, obviously, get preferential consideration and that extra support needed to solve issues. Yet we have already broken our own rules by getting as far as post 8 on this thread in a non-support forumSo - as much as we would like to encourage you to sign-up and help the project continue into the future we may as well try one more thing. In the Simple:Press theme spFunctions.php is a constant define to set 'pretty' checkboxes on. Try setting it from true to false as we have had a few users for which this has caused an issue - probably because of a conflict with somethign else they all have commonly active
At first I was very skeptical of the support you guys offered. I was even trying to convince my clients to migrate to another forum software. What I found is that Simple:Press is the best forum option for WordPress - the others have slim offerings. I won't mention in any names but I tried all of the competitors.
That said, I know this is the 9th post but I had to say THANK YOU for the awesome support and working with me. The issue is fixed - i'm happy, my client is happy!
KUDOS to the Simple:Press support team!
Best,
Andrew
Thank you.
We think that some third party script library that is common to a few users might be the cause of a conflict we otherwise can not replicate. We have been looking for a while for a replacement to this component anyway so this is hurrying up the search a bit!
YELLOW
SWORDFISH
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